Issue with Ps5 Pro (good as new) stuck in fulfilment.

[Carlyeahwoo]

Hey folks, 

My PS5 has been stuck in "order placed" since Sunday. I've been told it's a known issue but I've not been given an ETA on the fix. Can someone provide an update on the issue, please? I don't want to keep calling as I know that's a pain for everyone, I don't feel its being treated as priority. 

Cheers for your help. 

[XRaySpeX]

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

[Carlyeahwoo]

Hey thanks for the reply. My question was directed to the known issue, not specific to my order.  

[XRaySpeX]

Not known here! You still need to raise this with CS.

[Carlyeahwoo]

You've been incredibly helpful, thank you. 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

[Chris_S]

Hi @Carlyeahwoo 

As @XRaySpeX mentioned, the best option to get an update on your order is by giving us a call.

If you like though, I can take a look at our stocklist and check what the wait time on the console may be?

Chris S

[Carlyeahwoo]

Hey, Chris! That would be ace, thank you. CS team have told me the stock is there, but its kinda… stuck in fulfilment?

[Chris_S]

Thanks for letting me know @Carlyeahwoo.

If the console is in stock but not being fulfilled we my need to cancel your current order, then get it re-ordered for you.

I'd recommend giving us a call and a guide can help you further.

Chris S

[Carlyeahwoo]

Thanks so much for checking. Looks like there’s a ticket for me and those affected - probs after the weekend now. I appreciate your help!