EE app not working

Andy_Metaluggah · ‎21-09-2026

EE App issue: Infinite loading after email entry
Hi, the EE app is not working for me. I just bought a new Pixel 11 from you. After I enter my email address and press enter, the screen gets stuck on an infinite loading loop.
I have already tried the following troubleshooting steps, but nothing helped:
Cleared the app cache and data
Uninstalled and reinstalled the app
Uninstalled the app, restarted my phone, and installed it again
Tried connecting via both Wi-Fi and mobile data
Could you please help me resolve this issue?

Northerner · ‎21-09-2026

Hi @Andy_Metaluggah

Install Brave browser and set this to default and try again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

XRaySpeX · ‎21-09-2026

Try on your online EE a/c @ https://ee.co.uk

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎21-09-2026

Hi @Andy_Metaluggah

Install Brave browser and set this to default and try again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Andy_Metaluggah · ‎21-09-2026

thank you! that helps!