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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 596427 Views
  • 0 replies
  • 12 Helpful

Resolved! Linking a product

Hello,i am unable to link my sim only plan to my EE app. It says “we are unable to link right now. Please try again or come back later”i have contacted the customer support a couple of time but still unable to see my plan. 

muneeb327 by • Investigator
  • 349 Views
  • 5 replies
  • 1 Helpful

Resolved! What on earth is going on?

I tried to log in yesterday on my PC and got a 'We can't load this right now' message. Tried the EE app on my phone, got as far as setting a PIN and then received the same message. I've had this message frequently in the past and thought it was just ...

Foamer by • Visitor
  • 186 Views
  • 1 replies
  • 1 Helpful

App Shockingly Bad

The EE app has gone so beyond bad it's ridiculous. Every update they push out seems to make it worse. Constantly crashes, doesn't show current stats for data and usage it ALWAYS says there's a technical issue and unable to show info. I've already sai...

Resolved! Sorry, there seems to be a problem

Had this problem getting into EE via my mobile app or via a PC.It says: Sorry, there seems to be a problem.Sorry we are having a lttle difficulty right now. I can either "Try Again" or "Visit the EE website".Both are useless. Whats wrong?

Resolved! Invalid postcode.

It’s impossible to enter a US cc address in the app or website because there’s a validation bug. It seems to not know us postcodes are digits!please EE get a clue and provide a way to accept feedback - DIRECTLY 

Resolved! 2 step verification code

Hi. I'm trying to add a sim card number to my account so I can top up data / check data usage but I'm using it in a camera which isn't easily accessible , so I'm unable to receive a text message code for 2 step verification. Other companies allow you...

Lelly58 by • Explorer
  • 151 Views
  • 1 replies
  • 2 Helpful

Resolved! Correcting a typo in date of birth

When I go into myeelogin and check my profile it appears I made a typo when entering my DoB. It cannot be edited.I have tried 150 for 7 successive dates. They say the record they can see is correct so how do I get the error corrected?

Resolved! Unable to Manage Broadband from EE App

I have recently upgraded my broadband from BT to EE. I have downloaded the EE app to mange my products including my broadband. I find that the app works perfectly for 3 or 4 days before not being able to access the broadband controls. The only way to...

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