Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, I have recently switched to EE and when I tried to link my device through the app to my EE account where I ordered my plan, I found that it got rejected. Upon checking my profile to see if everything was in order, the Date of Birth shown on the w...
I left EE for broadband after 15 years because they jacked up the prices and wouldn't give me a deal, I just called to discuss my mobile plan, after refusing to give me income to some phone jockey , I was told EE don't sell phones, I wanted to buy a ...
I’ve been tortured for about 30 hours by ee and by business. And 20 hours before that by ee consumer. now after three months I still can’t link a mobile to the app. Level two tech support promised to fix it because my email address was stuck in limbo...
I need to be reconnected
I am trying to order a new tv and put it on my monthly contract, so i add to my basket and then when it comes to the upfront payment of £10 it keeps declining, any help welcome. thank you
I recently changed my pay as you go plan to a monthly-pay plan. However, after my call with the ee customer service, my ee account was closed. I want to figure out the reason and get access to my new plan as soon as possible. Moreover, I tried to pay...
Trying to upgrade thru the app and online site but system won't allow it, my contract expired in Jan 23 so I'm well beyond time limit to upgrade, says to call 150 or call in store, I haven't the time to waste on hold trying to call an advisor and goi...
So I was in My Account and clicked banner at the bottom asking "was this page correct" and then the whole EE website blocks me ... I've cleared cookies and cache. I can access it from my phone If i switch Wifi off. My Fibre is provided by BT.Below i...
Just switched from BT to EE, but keep getting a white sceeen with " blocked " message when trying to access my account, or any other EE link, also getting it when i try just to go on EE site from my browserTried switching browser, still the same - Ph...
I have been trying for 3 days to gift Data to my daughter. I've gone online and you can only gift it via the app.for my daughters safety this is totally unacceptable and isn't just a quick fix.When is this going to be resolved?
