Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi there, Trying to figure out if this is possible or not possible, My and my partner share an EE account, which has both of our lines on and our broadband. However I am trying to discern whether we are able to both use and benefit from Airtime Rewar...
Hello, I have a problem I can't verify my ID I think because I registered with a wrong date of birth I've put 14th instead 15th someone can help me? Otherwise I'm waiting for a phone contract, they delivered only the sim card but the phone not yetTh...
Just trying to access my bill online but whenever I click on "View Your Bill" I am directed to a page with no bill details! Anyone else experiencing this?Cheers,S
how do i change card details as my card got stolen and now i have a new card ?
I had to download the EE app and make a new account and then link my mobile to this account, and it still won't let me manage my bills - it just shows up with the 'Something's gone wrong' message. Anyone else dealing with this?Can EE please fix this ...
The EE app is one of the most frustrating ever. Every time I try to check something simple I go round and round in circles entering codes sent to my e mail and then my phone, then my products don’t show. When I try to (re) link them it doesn’t let me...
I want to add an item to my contract, but I’m not able to do that. I see an error after the basket checkout. I was thinking of sending a message through the app chat, but I no longer have that option.I’ve been with EE for more than 5 years, and I hav...
Hi.I currently have an EE Full Fibre Gigabit account and would like to add a SIM Only Unlimited Essentials to the account,However when trying to add the mobile plan to my account I'm met with an "Your account's closed" error.I had a SIM plan with EE ...
The EE website does not work. There are countless posts on here that show this to be true! In my case I have tried multiple browsers (Chrome, Edge & Safari) on multiple devices (phone, Mac & PC), I have cleared the cache on all of these. I am able to...
Website after login and app login just goes round and round. I would suggest not paying shareholders this month and get a good website up and running, instead.Tried getting in touch, but the message people cannot fix it, they just try a new EE id......
