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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 604533 Views
  • 0 replies
  • 12 Helpful

Resolved! EE perks revalidation issues

Hi EE,I am trying to revalidate my EE perks but when i enter my NHS email a message 'this email already exisits' shows up. Ive just been on the phone to EE who habe suggested to contact my trust HR? Surely that cant be the case?I have used the discou...

Resolved! Tariff Disappeared From Online Account - Can’t Re-Link

Hi folks, So I logged into my account to find all my tariff information has disappeared. No bill information. No data information.  Nothing. Only option is to “link a product”. I try going through the linking process but then I get a message saying t...

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Patty37 by Contributor
  • 253 Views
  • 1 replies
  • 1 Helpful

Resolved! App closed for maintenance

Every time I need to use the app it’s closed for maintenance, it’s absolutely infuriating, I need to use the device controls, why don’t they do it in the early hours of the morning when less people need to use it

Julie-be by Valued Contributor
  • 2120 Views
  • 13 replies
  • 13 Helpful

Resolved! Live Chat Gone?

Hi there, I would like to talk with an EE Agent, but the live chat button no longer seems to exist?It was on the help page, but now it only has talk to us, and that calls themI am a monthly mobile user, but looking to move over for WiFi but would lik...

Resolved! Unable to log into BT account via EE app

 Hi, im wondering if anyone can help me, I am trying to log into my BT via the EE app to view broadband deals (I have my colleague discount linked to my EE app) everytime I try to log in I keep getting the error message “an invalid value was presente...

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Resolved! **bleep**?

Can't access the things you want through the link given or this website? Then whats the point?