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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9938 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23690 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 505108 Views
  • 0 replies
  • 12 Helpful

application error

No matter which browser I use,  I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".   How can this be fixed so I  can print my inoice

App Login Fail

When I attempt to login I get a message:We can't sign you inYour browser is currently set to block cookies. You need to allow cookies to use this service.Cookies are small text files stored on your computer that tell us when you're signed in. To lear...

gyht128 by Contributor
  • 616 Views
  • 5 replies
  • 0 Helpful

Resolved! Can't see upgrade options on app or website

I am trying to see the upgrade options for my partner's phone which is due to end soon, but all I get is this error option:My account is in excellent order and I've never had an issue, why is this happening please?  Come upgrade time if this is still...

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NoteLover by Investigator
  • 199 Views
  • 4 replies
  • 4 Helpful

Mobile Number Issue

Hi,i am using EE since 2023 September, I recently got to know about that contact number which showing in details is different than my original contact 

EE ID

Last week, I couldn't log in to EE ID, at I got Mobile Tech to fix it got a text 3 days after saying it had been fixed I try longing to fine that my EE ID as been full delete and gone so I when to my local EE store and they told make New ID and they ...