Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, on the My EE app when I'm ticking the 'trade in old phone' box and filling all the details, it only applies the discount to IPhone 16 Ultramarine 128gb. Even when I click the phone I want which is iPhone 16 Black 256gb, once I apply the trade in ...
I have added a new device to my account with a new number. Am I going to lose my existing number can someone assist please
I have recently moved from Bt for broadband and sky for mobile. tried to link devices to app and it says that they are already linked. when I try and access anything the app says there is nothing linked with this account. i was told I would have a ne...
Hi there. Is there anyway to add names/photos to know who's number is who's on the EE app / on the website? Right now it just shows a default profile picture as well as the number when looking as spend caps, and when on the management page for the li...
I have been trying to cancel my account for 6 months I have phoned as requested waited for 40 minutes for someone to answer the call only to be told they couldn’t do it and they would pass me on to someone who couldn’t after another twenty minutes th...
I cannot see any of my Bills, Plans or information on the App nor the Website. I just keep getting an error message.I pay my bill by DD, but I want to actually see a copy of my whole bill and usages, as well as the add on's I have.Yes I have reinstal...
I have been unable to access my account through the app and website for months. I can’t check my bill, or pay it through the app and website - it says an error has occurred. I spoke to customer service through chat and they just told me it’s being wo...
Afternoon My EE App not been working since December 24 have tried everything tech section has asked new email reinstall app etc anybody got the same problem. Driving me mad
How do I switch to an unlimited data plan
Hi is it possible for some one to call ************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
