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EE APP NOT WORKING SINCE 9TH JULY 2027

Bimsy
Explorer

‎25-07-2026 11:24 AM - edited ‎25-07-2026 11:35 AM

Tried resolving via customer service and still not working and Google play store reviews shows a lot of other users have the same issues and missing out on EE ONE giveaways which is not only unfair for the the price I am paying for on part fibre service. Please can the EE One give aways be made available on website. Thanks 

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3 REPLIES 3
Rach_H
EE Community Support Team

on ‎25-07-2026 02:34 PM

Hi @Bimsy,

Welcome to the Community!

I'm sorry to hear about the trouble you're having using the app, and that this has impacted your ability to take advantage of the EE One giveaways. What have our team advised when you've spoken with them about this?

Rach

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Bimsy
Explorer
In response to Rach_H

on ‎25-07-2026 05:13 PM

Was asked to do a hard reset of my Motorola E13 phone. But did not work. It worked before 9th July update and still not working after last two updates. 

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chistery
EE Community Star
EE Community Star

on ‎25-07-2026 05:24 PM

Can you borrow someone else's phone and see if you can install the EE app and login ok, and see if you can rule out a device issue? Be good to determine if it's a device or account issue.

The Motorola E13 runs Android Go doesn't it? What version of Android is it on now?

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