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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13417 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26641 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 556662 Views
  • 0 replies
  • 12 Helpful

Data

Anyone else’s WiFi data working but sim data not working !

Omar08 by Visitor
  • 107 Views
  • 1 replies
  • 3 Helpful

Passkeys w00t w00t

Ok so I saw the news on this in the EE app description when checking for updates.  I’m up and running so now I want my password to be removed along with MFA as these are now not needed.   How does one do this?

uvarvu by Established Contributor
  • 556 Views
  • 3 replies
  • 1 Helpful

EE App off line yet again.

Same old message, App bring improved, come back later.  This story is past its sell by date.  If the App needed so many improvements going by the number of times this message appears it must not have been fit for purpose in the first place.Get your a...

48CAH by Visitor
  • 576 Views
  • 10 replies
  • 5 Helpful

Website is not working

I'm looking at upgrading my phone but the website is clearly broken.It's impossibel to get to the shop section for mobile phones. It slowly loads to a HUGE iphone advert but when you ant to navigate to the phone page, it re-directs to the 'what do yo...

tomocr by Visitor
  • 458 Views
  • 2 replies
  • 1 Helpful

Resolved! PUK CODE

I cannot access my code for my SIM card it’s asking for a PUK code  

CHLOE244 by Investigator
  • 215 Views
  • 3 replies
  • 1 Helpful