Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I’ve had my new phone now for a few months , and I can’t seem to link it to my account to check for balance etc , I did transfer my old number to this but the number my new sim cam with still shows of if I am writing a text ? And not my old number th...
Typical when I come to use the app to turn the Internet off for my son‘s Xbox it’s always down
Every time I need to use the app it’s closed for maintenance, it’s absolutely infuriating, I need to use the device controls, why don’t they do it in the early hours of the morning when less people need to use it
Since being transferred from bt (had no issues with those!) to ee, I have been unable to gain access to the app so I can view my bills, I can’t even control my WiFi because I can’t get into my account! This has been happening since I was moved to ee...
I haven't been able to link my eSIM in the EE app for several days.I get this message:We're having trouble linking your productsYou can try linking again or come back later when we've fixed things.I'm entering the correct phone number and email (the ...
Hello, I was on a live chat this morning through the EE app and now the icon has disappeared off the app and I cannot find the chat I was on and existing chats. I have restarted my phone and redownload the app and nothing. Before I ring can any assis...
