EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 609343 Views
  • 0 replies
  • 12 Helpful

Resolved! App and website not showing finance options.

Hi allTrying to buy an Apple MacBook Air, everywhere tells me I can purchase from £30.19/month, which is the 48 month 0% interest option. When I click to apply for finance the screen either hangs or if it does work, only offers upto 9 months! This is...

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EE app not working. Unable to access Parental Controls.

Over this weekend we seem to have lost access to all social media sites despite parental controls being set t allow them. However, since Sunday the EE app will not load parental controls. I just get the loading icon spinning endlessly. I've uninstall...

graemefr by Investigator
  • 2687 Views
  • 12 replies
  • 1 Helpful

Resolved! App is always getting last minute improvements

I changed my broadband to ee recently from sky. I have had ee broadband for around 2 months and countless times I have come on to remove permissions for my children's devices at night and I can not access the app. They need their devices for their al...

Ajtk1986 by Explorer
  • 318 Views
  • 1 replies
  • 2 Helpful

Problem with the app

I’m really annoyed that at night time when I want to put parent control on the app goes down, this results in my child being able to continue to use the internet all through the night. 

K456 by Explorer
  • 288 Views
  • 3 replies
  • 4 Helpful