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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Why don't we get any notifications to tell us when the app undergoes maintenance

Why my aerial rubbish n no service

Resolved! Unable to link eSIM

I got an eSIM several months ago and have never been able to link it to my account in the app. I have called multiple times and even been into a shop, but all of them have been unable to link it. I need to link it to the account to view the invoices ...

Resolved! Hi

Hi how can I manage parental control without using the app. I need to change schedule time on PC

Futile upgrade attempts

For the past 3 weeks I've attempted on multiple occasions to make changes to my TV plan. I've tried the app and web service but on every occasion I choose the TV/Sport button to make changes I'm being redirected to the "upgrading broadband" page. To ...

Resolved! Linking two devices (mobile PAYG numbers) to the same EE Account ID

Please could someone confirm if two PAYG mobile numbers can be linked to the same EE Account ID? I've had different responses, one saying you can and one advising that you must create separate Account/EE ID for each PAYG number.Bit of background…I ha...

Resolved! Re: App issues

This is still an issue now. I have an iPhone, an Android and a MacBook and I can't sign into the app on either device, nor your website on Chrome, Safari or any desktop browser. This is clearly a YOU problem. You're asking me to pay my bill and I am...

App issues

Want to be able to access parental controls via the app but it won't allow me to log in! Keeps taking me back to the home screen & I gather this is a common issue. Not helpful at all.

Resolved! Cancelled My Broadband

I have called twice now to cancel my broadband, was told it was canceled and now i have a text from Royal mails saying your are sending me a HubbI DONT WANT ITStill have not sent me my cancellation email

Resolved! App not working

Every time I try to use the App I get so far - I go to the log in page and enter my email address, verify it's me and then I enter the pass code sent to my phone but every time it takes me back to the log in page. It's REALLY frustrating.