Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I'm new to ee and I'm trying to set up my app but I can't even log on, it say there is an error and to try again ?????
Trying to move my wife from BT to EE and we get to the About You screen and it's comes up with an error message 'Please enter your email address, Not a valid email address' but there isn't anywhere to enter an email address on the screen and it says ...
I have brought a new phone from you and the experience to set it up has been appalling. The constant emails that have told me to follow prompts to set up an Esim that isn't there. Then trying to access plans and subscriptions which always results in ...
Hi all, Been trying for a couple of weeks now to place an order for the Big Sport TV bundle (we already have EE broadband, but want to switch our TV provider to match). I choose the bundle and my extras, and then it asks me to enter an email address ...
I would like to disable the adult content restrictions on my EE account. Could you please assist me?
I've recently moved my mobile back to EE as well as upgrading my legacy broadband to Fibre. However my account only shows my legacy (now cancelled) broadband and no phone or fibre. I've called multiple times, had several tickets raised and I'm still ...
Hello, I'm moving over from BT to EE. I've got an an account set up I'm able to log in to my account via the Web page.However when trying to log in to the app all I'm getting is (see attached picture)I'm definitely using the right log ins as I have a...
Hi. I'm fed up now and really thinking of leaving EE to another provider. I have 2 lines with EE and both due for upgrade and want to use my EE perks discount code as I work for NHS. I been told by customer service that I can only use the code on lin...
I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. The pay as you go sim card is showing signa...
