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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 605035 Views
  • 0 replies
  • 12 Helpful

Resolved! Problems with New App

Over the past week when I use the updated EE APP, when I enter the Management section and select Broadband to try and check my Broadband speeds I am unable to do so,as the screen seems to be continuously scanning and then displays unable to load  ple...

Mark2424 by • Investigator
  • 502 Views
  • 4 replies
  • 0 Helpful

Resolved! App fail of the year. No pin recognised

We are new with this company around a few months time at best. But such fail with in service and App development didint seen nowhere a like.Few days ago in around 02:00 at night broadband hub disconnected  taken a time to reconnect I was assuming tha...

SARL by • Visitor
  • 333 Views
  • 2 replies
  • 1 Helpful

App not working

App not working and hasn't been for months despite keeping phone and apps up to date with latest software.Can't access or via my bills. Can't see available upgrades. Website is exactly the same.Contacted customer services over a week ago and still no...

Resolved! EE App after latest update

After latest update repeatedly asking to log in, add pin, add biometrics then errors.Anyone else having issues?Accessing webpage with no issues.

Passkeys?

When logging into this community site to make this very post, the login page for the password has a section called Passkeys. This is what it says when clicked on:PasskeysPasskeys are a new alternative to passwords.When you set one up, a pair of secur...

WillKirk by • Skilled Contributor
  • 3295 Views
  • 13 replies
  • 8 Helpful

Resolved! 2FA

I have an elderly relative who has been pushed from BT which she had all her life to EE.  She is almost 90 years old and rarely uses a mobile phone.  She doesn't use text messages.2FA has been enabled on her account and she is unable to log into her ...

ej-81 by • Investigator
  • 1431 Views
  • 12 replies
  • 2 Helpful

Resolved! iPad data

I tired putting on my data on my iPad and it don’t seem to work even though my bill has been paid, doesn’t show 4g on the top right and I reset it still don’t work I don’t get it…….

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