EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Can’t see my bill on the app and website

Hi, I can’t login in my app and if I login in the website I get a message that the service isn’t working.I made an upfront payment on my bill and I can’t see if payment was received and if I’m in credit.if I text balance or bill on 150 that payment i...

Resolved! 2 months no chance to login

It’s about 2 months that I can’t login and see my account and I’m tired to call with no solution at all. I feel frustrated as it looks like they don’t care about customers and I have been with EE for about 12 years now, but now seriously I start to ...

Resolved! Re: Why do I not get the online chat option?

Hello Claire how do I speak to a live agent on the phone please

Resolved! Re: Live chat

Can you live chat with somebody

Resolved! After months still cannot link account to device

On this account (Business), and 2 of my other personal accounts, it is still impossible to access the accounts as the system is unable to link accounts. This has been an ongoing issue since 2024 per the comments in this forum. It is absolutely unbeli...

Resolved! No way of getting historical data use on stupid app

This new app from EE is a reason to leave it is ludicrous now data usage is only shown within the monthly bill cycle and historical use only shows the last bill. Utterly pointless and they’ve clearly made it harder to view any historical data. 6 year...

Resolved! We can't load this right now

I've been an EE customer for 16+ years, have used the same email address and account the entire time.Last month I tried to login to the ee app, I used to have a pass code and fingerprint recognition. For reasons unknown, it was asking me to setup the...

Resolved! Re: Data Gifting

Same. In fact since jan 1. Don’t work. How do we report ee for denial of paid for service. This is very poor indeed.

Resolved! Cannot log into EE acount Jan 2026

My husband cannot log into his EE app or online. Cannot reset/change password. Is there a problem specifically with Android phones? He can’t even check his account. EE advisor conversation just said there’s a problem, reset his password on account an...

Website constantly down??

So every time I attempt to link my 4G mobile broadband router the website is down, everytime. It’s now gotten to the point that my direct debit failed and I have to phone them every month despite having money in my account. Why won’t the website let ...