Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Why why why!!! All of a sudden my broadband account is not showing in my app. Like at all. It asks me if I want to get broadband but hello…I already have it with EE!!! if I log in online it says my bills can’t load right now and if I try and link my ...
For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...
Not able to upgrade, or choose new plan after contract ended - Logged in, yet site is asking to login. And then "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do." - Please fix this
Hello, I'm moving over from BT to EE. I've got an an account set up I'm able to log in to my account via the Web page.However when trying to log in to the app all I'm getting is (see attached picture)I'm definitely using the right log ins as I have a...
Hi, I am trying to purchase a Google Pixel 10 using the employee 40% discount as advertised in the email I received. I have linked my employee EIN to my ee account and at first the discount was showing but for someone reason it has disappeared comple...
It seems impossible to get on the EE apt I have tried so many time, even been into the local EE shop & they couldn’t do it
I am the account holder for my husband's SIM and I have linked it to my existing EE mobile account. How do I view the details eg bill etc of the linked device? TIA
Hey people can someone help me get to the billing part of the application please. Thanks
Up until a week ago everything was fine, but now if I use my EE app on my mobile or the online web site on my PC I have lost the option to check my Broadband Bill and hub details. When I have contacted EE - the say 'everything looks good at their en...
EE, I struggle to contact you and understand the frustration expressed above. Your present system of phoning a voice service is poor, because it does not offer services I need, for example:- Credit to MyFi which is not working on app.- Can't phone m...
