EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Re: I am an EE customer for the past 6 months. Can I buy an iPhone on cotrect?

I have the exact same question, the ee app is showing upgrade eligible from 4 march, I am ee sim and broadband user which is both on contract.So, will I get the phone after 4 march?Thanks!

Resolved! Why do I not get the online chat option?

I really need to speak to someone using the online chat but it’s not an option for me? Why is that?

Resolved! New to EE

New to EE. I have downloaded app onto my android phone. Its been over a week and still it won't load my account. Uninstaller and reinstalled app still nothing. I put Email and password in and it keeps returning me to log in page. Please Help

Resolved! Ee store and network down yet again

Yet again! The ee store/upgrade is unavailable. Why are we continuing to put up with this? To top it off, the network has been shocking yet again this evening.The website remains archaic- slow and clunky at the best of times. I know other providers ...

Resolved! Billing & Payments Page fails to load in browser

I am having a continuing problem for the last couple of months in that the Billing & Payments page fails to complete loading in the web browser. It partially loads and shows the heading Billing and Payments but underneath it the two dots for the EE ...

Resolved! Correction of Account Name

I noticed that my account shows my name incorrectly as I am the account holder, and I would like this error to be corrected

Resolved! Whats up with the EE website?

for 2 months now i have not been able to use the EE website. everytime i try to log in all i get is 'This service isn't working right now We're working hard to get it up and running. Try again later, browse the rest of our site, or get in touch if it...

Resolved! EE App EE Website

Hi Everyone Has any had any issue with the EE App and the EE Addons and the EE Website because for last couple of weeks I had issue with EE App and the EE Website to and tried to connect via the EE App and the EE website to sometimes I tried to conne...

Resolved! Unable to upgrade or add to monthly bill

Hi,I have been with EE for several years, 9 I believe. The app and website wont allow me to upgrade or add to mobile bill, I spoke to customer service, they said my identity was unconfirmed. I have now verified my account, verified ID and still cant ...

Complaint

Anyone else still waiting for an email complaint to ee to be contacted? I’ve complained twice in 1 month both times I get generated we have received your complaint, but, on both occasions nothing else has happened. Perhaps if this chat is monitored s...