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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 14295 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27476 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 564019 Views
  • 0 replies
  • 12 Helpful

Resolved! Logging in problem

I have always used my ee app for paying bills and managing them a few weeks ago I went to check my ee and I couldn't log in on the app I tried the website and wont log me in says there are issues. This is stressing me out as its been 3 weeks.I suffer...

Resolved! App

Dose any one know when the app will be back up I really wanna get this phone and need it asap

Lola41 by Visitor
  • 146 Views
  • 1 replies
  • 2 Helpful

Resolved! EE app

I havnt been able to access my app for a number of days saying you are doing maintainence I left it last week thinking it was just that and would be back I have tried again tonight and getting the same message? Whats going on? I have deleted app rein...

Passkey

Dear Sir or Madam The ee app page say that a passkey can be set so pressed on passkey but any code to be sent will go to they wrong mobile number as they mobile number phone is no longer in used through it going missing they photos is they phone that...

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Resolved! Link for flexi pay

Hi, could EE team please share the link to pay off our Flexi plan in (smaller) instalmentsMy broadband contract is nearly up and I'd like to upgrade both at the same timeI tried to make payments on EE app and it said no payments to be made. Rest grey...

Essexian by Investigator
  • 321 Views
  • 3 replies
  • 1 Helpful