Unable to link my device via the website or app

[Ianwoodshome]

I've not been able to access my EE account for months, despite numerous communications with EE support and an escalation to the 'specialist technical team'. I'd be interested to know if anyone else has had this problem or experienced EE's inability to resolve technical faults.

This is the error message returned when I try to link my device via the website or app:

[Rach_H]

Hi @Ianwoodshome,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having with your online account, and that this hasn't been resolved when speaking with our team previously. I'm confident that the team will be able to help you get this sorted soon, so that you can see the details you need moving forward.

Rach

[nome83]

I have the same issue - is there a fix to this?

[Michael_D · Accepted solution]

Hi @nome83 

Thanks for coming to the community.

If you are seeing an error when trying to link your accounts, I would recommend speaking to our tech guides.

They can look to see if they can link the accounts, and if they aren't able to, they can raise a ticket to have this investigated further.

Michael

[Ianwoodshome]

Already done that and not heard anything back. Raised a ticket nearly a year ago!
Many thanks,
Ian 

[Mod edit - removed surname from post]

[Michael_D]

If you've not heard anything after that amount of time @Ianwoodshome, I would recommend speaking to the team again so they can get this chased for you.

Michael