Verify a new ID

[Samlo]

Hi,on the app i verified my id about a a year ago, but now because my passport expired it says i need to verify a new id, but how can i do that when it doesnt give me an option to reverify it

 

[Linzi_H]

Hi @Samlo 

Thanks so much for flagging this with us. I've passed your findings on to the relevant team so this can be reviewed in closer detail. 

In the meantime, if you head to where your current verified ID is in the EE app, it should give you the option to "withdraw consent". If you complete the steps, does this remove your expired ID and allow you to upload a new ID?

Speak soon,
Linzi 

[Samlo]

The screenshot was from the app and it doesnt give me any option do anything about my ID

[Linzi_H · Accepted solution]

If you go to the EE app> Profile> Manage Verified ID> Manage Data Consent> Withdraw Consent @Samlo, this should then start the process. 

Linzi 

[Samlo]

Theres no option manage data consent, and rhe continue button doesnt work since my id is expired

[Linzi_H]

Thanks so much for coming back and letting me know @Samlo 

It's really odd that this section is missing for you, but I'm keen to get this investigated further. 

I'll send over a Private Message so I can take a few details.

Linzi