Skip to main content
Forum FAQ's

EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 616696 Views
  • 0 replies
  • 14 Helpful

Problem with the app

I’m really annoyed that at night time when I want to put parent control on the app goes down, this results in my child being able to continue to use the internet all through the night. 

K456 by • Explorer
  • 398 Views
  • 3 replies
  • 4 Helpful

App not workin

Need to verify a payment via messages or my card gets blocked but ran out of my current pack- need to top up for new pack to start and APP NOT WORKING NOR IS THE WEBSITE!!

New Customer woes

I bought a SIM only contract, which is now up and running  BUT, I cannot use the APP/Website - as it wont let me add my account to it.  I notice there are a lot of people saying the same thing.  I would also like to use my Inclusive Extra - but I hav...

Unable to Broadband in EE app

I have just had my EE Smart hub installed I am unable to manage the broadband via the app which a lot of features are only accessible through. I can sign in initially after reinstalling the app but it then just hangs trying to load up.Very annoying l...

Resolved! Setting up Direct Debit

Did anyone get this sorted as I am still going round and round in circles on this app. It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??

StuJH999 by • Explorer
  • 2581 Views
  • 10 replies
  • 7 Helpful

Resolved! Outstanding complaint - BT Account not recognised

I have an outstanding complaint. My BT Account is not recognised so I cannot look at historical bills.I was on the ‘Live Chat’ for 4.5 hours and they said they would raise a complaint for me with EE and signed off.10 minutes later I got a text from E...

Resolved! EE App not able to log in

I've down loaded the EE App, login, enter the passcode which is texted to me and it just keeps looping round to the login page.  Can anyone help?  Its very annoying not being able to do a simple task  

masueuk by • Investigator
  • 363 Views
  • 1 replies
  • 1 Helpful
Top Helpful authors
More