EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593392 Views
  • 0 replies
  • 12 Helpful

Resolved! Linking

I can’t link my Products too my ee account keeps saying try again later we working on this been trying for a few weeks I and I can’t get my games pass from my Xbox bundle nothing linking  and can’t link my ee contract sim 

Apexwolf by Investigator
  • 926 Views
  • 8 replies
  • 3 Helpful

Resolved! I CANT SEEM TO GET AN MANAGE ACCOUNY

Hi all,Please help me with this issue that has been occurring over the last 4 days. I can't access MT EE from the apps or website after a successful login. The next page says, "Sorry, there seems to be a problem." I rang customer service, then tech s...

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Dana2025 by Explorer
  • 272 Views
  • 2 replies
  • 3 Helpful

Re: EE website and app is unusable slow, total rubbish

EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then...

RiaWoody by Explorer
  • 8601 Views
  • 56 replies
  • 88 Helpful

Resolved! App

Is anyone else having problems with ee app and website login ?

rhonasd by Explorer
  • 260 Views
  • 5 replies
  • 1 Helpful

Cant add credit card page errors

Tried for 2 days to add a credit card to my mobile plan for recurring payments. Add all the card details then next screen for 3d secure just errors on load. Tried 3 devices, web and app, and different internet all error.  Just joined ee and not happy...

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JonL4 by Investigator
  • 262 Views
  • 5 replies
  • 0 Helpful

Resolved! where is the option add BT account to my EE?

Hey guys, I have recently purchased a phone contract handset and airtime plan on the idea I was able to claim discount as I'm a BT account holder with the fibre900 plan both contracts are registered with my home address but I cannot find the option t...

Resolved! Link divice not working

Hi Everybody I have problems with my app account because link divice not working I would like join together with my phone number. I don’t see using my data, billing etc. Can someone help with that please? Do you know how fix this or ideas?Thank you

Mick832 by Explorer
  • 681 Views
  • 5 replies
  • 8 Helpful

Useless App

Every time I log in to the app to manage my wifi, it functions differently.Today, I was trying to access the wifi controls and kept gooing round in loops where I was being offered the app to manage my wifi. I already HAVE the app, I was ON the app, b...