Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
It’s allowing me to log in to the app but as soon as I select the data gifting option, the screen goes blank and I can’t do anything. I’ve tried it through the browser too instead of the app and it’s doing the same thing it’s been like this for a fe...
Clicking option to upgrade and get a message saying they are making some changes. Anyone had this before? I want to upgrade but may go to 02 if I can't do this online
Hi all the problem has been going on for months last year up until I think up to about Oct 2024 from then I can’t log into my ee so now I have to ring up and pay my bill the same if I want to gift data, I’ve tried deleting the app also logging in onl...
Ee app is always down
I am having EE SIM since 2022. Recently, I am asked to login with passcode. But the passcode is never received in my phone.
When I try to add the AirPod 4s to my phone bill using the EE app, it buffers when adding to the basket. When i try to add the AirPods to my phone bill on the website, it says "Payment service is not available. Please try again later." I've never had...
have been unable to gift data using the app for 3 months now at least so I've been using the website.Today the app is not working on my android phone, on my partners iPhone, or on the website. I have deleted and reinstalled the app on both phones an...
I have an iPhone and wish to investigate an upgrade, no matter how I try your app does not work and neither does your website! I do not wish to chat with someone at this stage. What is wrong, the problem has been ongoing for many weeks?
