Setting up Direct Debit

StuJH999
Explorer

Did anyone get this sorted as I am still going round and round in circles on this app.

It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??

1 SOLUTION

Accepted Solutions
Alex_H
EE Community Support Team

Hi @StuJH999,

Welcome to the EE Community

Please login to the website rather than the app to set your direct debit, once logged in select Manage> Billing and Payments> See full mobile bill>Manage Direct Debit then it should take you to setup your direct debit.

Hopefully you should be able to setup your direct debit on that page.

Alex

View solution in original post

2 REPLIES 2
StuJH999
Explorer

I am the same - I waiting till I paid my latest bill, and then went to the help section and it said:

go to app, manage, mobile, billing, scroll to the bottom -  but nothing is there - I have been round and round in circles on this app and  nothing -

Alex_H
EE Community Support Team

Hi @StuJH999,

Welcome to the EE Community

Please login to the website rather than the app to set your direct debit, once logged in select Manage> Billing and Payments> See full mobile bill>Manage Direct Debit then it should take you to setup your direct debit.

Hopefully you should be able to setup your direct debit on that page.

Alex