Setting up Direct Debit

[StuJH999]

Did anyone get this sorted as I am still going round and round in circles on this app.

It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??

[StuJH999]

I am the same - I waiting till I paid my latest bill, and then went to the help section and it said:

go to app, manage, mobile, billing, scroll to the bottom -  but nothing is there - I have been round and round in circles on this app and  nothing -

[Alex_H · Accepted solution]

Hi @StuJH999,

Welcome to the EE Community

Please login to the website rather than the app to set your direct debit, once logged in select Manage> Billing and Payments> See full mobile bill>Manage Direct Debit then it should take you to setup your direct debit.

Hopefully you should be able to setup your direct debit on that page.

Alex