Setting up Direct Debit
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08-03-2025 12:36 PM - last edited on 08-03-2025 02:22 PM by Alex_H
Did anyone get this sorted as I am still going round and round in circles on this app.
It said I need to go to app, manage, billing,mobile, scroll to bottom but nothing is there ??
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08-03-2025 03:15 PM
Hi @StuJH999,
Welcome to the EE Community
Please login to the website rather than the app to set your direct debit, once logged in select Manage> Billing and Payments> See full mobile bill>Manage Direct Debit then it should take you to setup your direct debit.
Hopefully you should be able to setup your direct debit on that page.
Alex
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08-03-2025 12:33 PM
I am the same - I waiting till I paid my latest bill, and then went to the help section and it said:
go to app, manage, mobile, billing, scroll to the bottom - but nothing is there - I have been round and round in circles on this app and nothing -
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08-03-2025 03:15 PM
Hi @StuJH999,
Welcome to the EE Community
Please login to the website rather than the app to set your direct debit, once logged in select Manage> Billing and Payments> See full mobile bill>Manage Direct Debit then it should take you to setup your direct debit.
Hopefully you should be able to setup your direct debit on that page.
Alex
