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Outstanding complaint - BT Account not recognised

Chrisrowe007
Visitor

‎01-06-2026 04:44 PM

I have an outstanding complaint. My BT Account is not recognised so I cannot look at historical bills.

I was on the ‘Live Chat’ for 4.5 hours and they said they would raise a complaint for me with EE and signed off.

10 minutes later I got a text from EE saying ‘You raised a complaint. If you’re happy that it has been resolved, do nothing.’  But that’s EXACTLY what EE did - NOTHING! 

I need someone to sort it out rather than keep bouncing it back to the customer like it’s the customer’s fault. 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎01-06-2026 05:33 PM - edited ‎01-06-2026 05:33 PM

Hi @Chrisrowe007 

Have you contacted BT over EE regarding your old bills. 

You're better off calling and speaking to BT about old BT bills. There is no account access on these forums.

https://www.bt.com/help/contact-bt

Thanks 



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EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.