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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593340 Views
  • 0 replies
  • 12 Helpful

Resolved! EE Saying I'm not account holder?

Hi allI'm having trouble accessing all my details as EE is telling me I'm not the account holder for some reason- can anyone advise on how to sort this, without having to call EE directly? Thanks

Beccy85 by Explorer
  • 278 Views
  • 3 replies
  • 1 Helpful

Resolved! Can’t view plans or login to the app

Hi, Yesterday I signed on for a new sim plan and my o2 number successfully transferred from o2 today. Yesterday  the EE advisor also moved me over from BT broadband to the EE one.However I can’t login to the app and when I do manage to login on the w...

RobertoN by Explorer
  • 326 Views
  • 3 replies
  • 1 Helpful

Resolved! Unable to login and access info on EE app

For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...

Triedw by Visitor
  • 1651 Views
  • 15 replies
  • 10 Helpful

Resolved! Help Needed.

Tried all of you advice, still cant access the page been around 2 weeks now?     Mod edit: Title added.]  

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Resolved! Add device to account

Hey,I just wondered why it won’t let me add another device to my EE account?I currently have my phone and a watch on contract with EE but wanted to add another device. It won’t let me. I have no outstanding payments or anything like that.thank you 

Resolved! Linked devices missing

One of the worst apps I’ve ever used. Whoever is testing needs to do a better job. This should not be live. Just logged in to view my device bills and I now have nothing to manage now! Dreading having to ring a helpdesk to get this sorted! 

RosieC25 by Visitor
  • 243 Views
  • 1 replies
  • 0 Helpful

Resolved! Cannot see any of my numbers on app

I need to urgently call abroad but due to spend cap I can’t. Gone into app none of my products are showing as they used to. Tried linking says having problems. Cannot contact EE at this time. Any help please I need to get through to a hotel in Egypt ...

LBrown24 by Explorer
  • 1186 Views
  • 1 replies
  • 1 Helpful