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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! App not letting log in

I had been logged into the app since getting my account, no issues! But since August 2025 maybe a little later I have not been able to log into the app at all. I get passed the log in, and setting a passcode then it just keeps coming up with an error...

Resolved! Need to change old email.

HiNeed to change my registered email, i got hacked just before Christmas and have no access to the registered email anymore, can still log in with old email but sends a code to old email in order to change the email.Any ideas ?Thanks

Resolved! mobile phone app

I have a EE broadband account which I can access on the app, but I also have an EE mobile account which is registered under a different email addressCan I get both accounts onto the app?

EE Data Breach Ongoing for 6+ Months – Account Locked, Calls Restricted, Still B

I’m posting this to warn others and to see if anyone has experienced similar issues. Timeline:July 2025: Renewed my EE mobile contract in store.August–October 2025: Received repeated “Your EE Broadband Bill Is Ready” emails despite not having EE broa...

Resolved! We’re having trouble linking your products

I have been trying to link my eSIM with my account and keep getting the message we’re having trouble linking your products

Resolved! after new app months now.. cant link my old number cant see any info.. any luck

after new app months now... cant link my number cant see any info.. any luck. pay and go . got this number 14 years probably..

Resolved! Unable to view view bill on line on or the app? 2025/2026

Please someone help!since October last year i'm unable to view /print my bill on line or in the app.? I need to see this information! so i can check each month.I have made several calls for help with this and the EE team are having to post out my bi...

Resolved! App not showing devices

I have recently moved from Bt for broadband and sky for mobile. tried to link devices to app and it says that they are already linked. when I try and access anything the app says there is nothing linked with this account. i was told I would have a ne...

Resolved! Link family members account

I have just added EE broadband to my account to benefit from EE one to save in my mobile plan.When ordering the broadband customer service advised that my partner (who has his own mobile plan with EE) could be linked to me so he can benefit from the ...

Resolved! Can’t link device to account

Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...