EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

App not loading

I’m trying to view my latest bill but I log in to the app and it comes up with an error same when I am trying to sign on on the website. Is there a problem with EE at the moment?

Resolved! App & website broken

Hi, I cannot use the app or website. They both constantly say not working right now. Anyone else having a problem? EE swapped my email address and I think it’s broken the whole thing for me. I’ve tried deleted cookies, removing the app and still noth...

Resolved! Anybody else having problems with the ee app? Ee say they have reported my issue

I cannot log in, spent 2.5hrs the other day trying to speak to a human. Finally the next day I spent an hour on the phone to an actual human who couldn't solve my problem either. The app asks me to log in, so I do and it cycles me back to the log in ...

Trying to upgrade

On the app when I click on shop and then phones, it redirects me to the website, then when I click log in it says we could not log you in? This did not happen as of 4 days ago when I last browsed.I am trying to upgrade and I want to do it soon, pleas...

Can't link my phone to my EE account

I am trying to link my new sim in my phone to my EE account. I get to the point in the process where I say that I pay the bills for the phone and then it says 'We're having trouble linking your products'. It's been like this for 2 days now.Is there a...

Just the WORST app and website.

I thought this was a PHONE and INTERNET company...!They have the worst most glitchy app, and the website feels like trying to load a photo of a cat in 1993.In 2024, 'clearing the cache' etc etc should not be the way to make a basic-as website functio...

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Resolved! Application error: a client-side exception has occurred (see the browser console

linked my mobile to my account so i could see the package along with my broadbandgot email to say it was all linkedwebsite jsut says: Application error: a client-side exception has occurred (see the browser console for more information).

Resolved! Cannot PAY EE because Website does not work!!??

Well, here we are again on the worst website on the Planet and not much has changed since my last post.Simple reCaptcha does not 'appear' on this page on ANY browser on a PC (but works on a Phone):https://ee.co.uk/bills-payments/mobile/fast-payment-p...

Resolved! EE Web SIte "Blocked"

Trying to log in to my account at ee.co.uk. I click Login then enter username and password. The site then put up the top banner and a bottom banner, then the circle of dots goes round for ages, the same incomplete page then reloads, again and again,...