EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589058 Views
  • 0 replies
  • 12 Helpful

Maintenance on the app and the website

So my account will not run as normal cos I can now share data with my stranded son. Absolutely useless. Really considering just quitting EE. Been crap signal since the T-Mobile/Orange merger and can't do what you need when you need it.

Lekendri by Visitor
  • 201 Views
  • 2 replies
  • 0 Helpful

Resolved! EE App Poor performance. Cannot complete speed test

EE App is one of the worst functioning Apps availableI have NEVER been able to run a speed test successfully using any of the app speed test options.This has been the same ever since I changed from the BT App to the EE app.I can see that many other u...

Apt1846 by Visitor
  • 161 Views
  • 1 replies
  • 0 Helpful

Resolved! App & Website Down

The annoying message “we are working on it” on both the app and website. Does anyone know when these will be back up and running please?! 

R4i1 by Visitor
  • 219 Views
  • 1 replies
  • 0 Helpful

Resolved! No internet in retford

Been two days and I cannot get in the internet and the app is being”upgraded” so cannot even report it! How do you report a problem when the EE app and website are under maintenance or construction??? 

PWB2 by Explorer
  • 131 Views
  • 1 replies
  • 0 Helpful

The EE app is absolute crap!

Constantly having issues with the app. Either every time I log in there's maintenance going on and when I am able to use it, which for something's I'd rather not because it's so **bleep** but I'm forced too, it doesn't do what it's supposed to. It sh...

Mbrown33 by Visitor
  • 211 Views
  • 1 replies
  • 0 Helpful

Resolved! Apple Music

Apple Music is supposed to be part of the contract but Apple still billing me?

JoLah by Visitor
  • 138 Views
  • 1 replies
  • 1 Helpful

Resolved! Can’t see bills and app doesn’t work !

 My Bt broadband account was auto transferred to EE after a recent broadband upgrade . Ever since this transfer I’ve been unable to view my bills either on the app or website . AlsoI have no EE app functionality , no connectivity to router and doesn’...

Kev5252 by Explorer
  • 263 Views
  • 2 replies
  • 0 Helpful