Two Factor authentication

[Maira2]

I enabled Two Factor authentication on my account and now I cannot log in!

[Christopher_G]

Hi @Maira2 

Welcome to the community.

What happens when you try to log in? Is it your EE Online account that you're having problems with?

Chris

[Maira2]

Yes, I’m looking so at changing my plan but I cannot log in

[Christopher_G]

Thanks, @Maira2 

Do you get any error messages? Are you able to reset the password?

Chris

[Maira2]

Thanks for replying. No I don’t get an error message, it just says they couldn’t log me in. It says I can still buy or upgrade but it won’t let click on The shop for upgrade button. I’m trying to ring EE but can’t get through

[Christopher_G]

Could you try logging in on a different device or browser please, @Maira2?

If the same thing happens, I recommend speaking with our Customer Care team.

Chris

[Maira2]

Hi  Chris, 

I’ve tried logging in on my iPad and PC but same message 🙁 I’ll just have to persevere on the phone. I have tried numerous times, once was on hold for 30mins only to be cut off! 
Thanks for taking the time to reply 

[Christopher_G]

Fingers crossed they get it sorted for you, once you get through to speak to someone, @Maira2 

Let me know how you get on.

Chris

[SKYSCRAPER70]

I have no idea how I came to have two factor authentication which is enabled.??would like this cancelled....

[Katie_B]

Hi @SKYSCRAPER70. 

Once 2FA has been set up on your account, you won't be able to remove it. 

Katie