Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I logged into my account - an my mobile number number was incorrect. I tried to change it but the code was sent to the incorrect number. Is this a problem?
EE app won't let me upgrade my additional line. Whenever I click on it it takes me to the website and says it can't log me in?! This is the second time it has happened. I have uninstalled, reinstalled, deleted the cache. Not sure what else to do wit...
Hi. I’m trying to link my mobile number to my EE app but it says the details don’t match up. I switched to EE using my partners number which in hindsight was a bit of a mistake but the account holder is myself and the EE app account is also my name s...
Every time I try to upgrade my phone it says technical issues and to call or visit store, why is it so difficult to upgrade with ee these days. Why is their website so bad. Tempted to go to a different phone provider.is anyone else having issues upgr...
I login to the mobile app once a month to share mobile data with another number under my account, and every single time I've had issues doing this.I've now started using the website for this, but the same thing.Login error or "We cant process your re...
I recently moved from EE business to SIM only personal account. I can’t get the EE app to work because it thinks my account is closed. I want to use the same email address so how can I make the EE app realise I am now in a new SIM only situation? Tha...
Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it
When and how can I gift data to my family members accounts without the AAP working?
Every time I try to add another device to my account it keeps saying page not found why does this keep happening
