EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 588841 Views
  • 0 replies
  • 12 Helpful

Resolved! Can’t see bills and app doesn’t work !

 My Bt broadband account was auto transferred to EE after a recent broadband upgrade . Ever since this transfer I’ve been unable to view my bills either on the app or website . AlsoI have no EE app functionality , no connectivity to router and doesn’...

Kev5252 by Explorer
  • 261 Views
  • 2 replies
  • 0 Helpful

Unable to view invoices

Trying to view invoices on desktop browser - have tried various browsers and clearing cache etc but keep getting this error;Application error: a client-side exception has occurred (see the browser console for more information). Searching here seems t...

jam_rs by Visitor
  • 957 Views
  • 9 replies
  • 2 Helpful

Unable to set up account/link SIM

I am a new business customer and unable to view any bills online or link the physical SIM and the user of the phone is unable to access his account via the app.  Both of us getting continual error messages.I have rung support on several occasions to ...

Resolved! Issues Upgrading

I was wondering if anyone else has experienced this when trying to upgrade? Every model I click on in the EE shop is saying no devices are available. Surely every model isn't out of stock?! Any help would be much appreciated.  Thanks  

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xweezx by Visitor
  • 157 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Website keeps saying blocked

Hello,Everytime I try and access the EE website, a white page comes up saying BLOCKED.I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.My a...

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xMissGemx by Investigator
  • 10834 Views
  • 40 replies
  • 28 Helpful

Resolved! Upgraded app won’t link products

 I have been an ee customer forever, using payg service, ever since the app has been updated I am unable to link my device - after entering the passcode I always get the same response: „We’re having trouble linking your products”. I get the same resp...

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OlgaP by Visitor
  • 401 Views
  • 1 replies
  • 5 Helpful

Resolved! Your account is now closed.

I moved from Pay As You Go to Pay Monthly, and then my account started showing the message: “Your account is now closed.”I linked my phone number to the old account and it now shows my updated name; however, it still says “Your account is now closed....

KevinWang by Investigator
  • 635 Views
  • 12 replies
  • 2 Helpful