Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I can’t get into my bills, the app is not showing any current bill (I’ve tried deleting & reinstalling) and when I try to look on the website it just says it can’t show my plan right now. I need to know how much the bill is!
Am I the only one utterly fed up with the EE website and app? Nothing works properly. Firstly it can be almost impossible to log in. The process of entering username, password and passcode can be completed but more often than not the process just tak...
I am due an upgrade on 3 of my devices. When I go to upgrade I just keep getting the pop up 'unable to login'. It tells me I can still do what I need to and to choose either of the two options below 'upgrade device' or 'buy new device'. It wont allow...
Ten weeks ago I contacted BT as I wanted to drop Netflix from my package. During this call I was also transferred from BT to EE, even though I didn’t ask for this transfer. Whilst the BT website worked very well, the EE website is an absolute disaste...
Does anyone know what is going on with The E.E. website?Whenever I click onto Bills and Payments, or Plans and Subscriptions a big message always appears simply saying "Sorry something has gone wrong"
Trying to upgrade my phone but can't access the store as it continuously loops and tried to connect before landing on this page:Even trying to access the home page returns me to this page.
I need to check /use my EE up
I Cannot link mobile to app or website150 team cannot link product to app or websiteTech support cannot link product to app or website ( I assume this last one is true as the multiple times its has been escalated to them no one has EVER got back to m...
Hello, I have the ee app on my phone. Unfortunately, I can't use it because I don't have the number I opened the app with. This is the number I don't have access to right now. I want to change my number in the app. I can't receive the code that is s...
