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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13850 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27034 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 560660 Views
  • 0 replies
  • 12 Helpful

Unable to view invoices

Trying to view invoices on desktop browser - have tried various browsers and clearing cache etc but keep getting this error;Application error: a client-side exception has occurred (see the browser console for more information). Searching here seems t...

jam_rs by Visitor
  • 519 Views
  • 5 replies
  • 2 Helpful

Resolved! Re: Cannot log into my EE account

Hi, i am having the same issue. I have tried logging into the ee app on my iphone, laptop, friends phone. I have tried logging in online on all those things, and each time i get an error message, saying 'sorry we cannot complete this right now' or 'w...

Resolved! Billing/Plan Details on App

Hi thereWhere on the app can I see my current plan? I’ve looked everywhere and can’t find the details of how much I pay monthly, what offers/upgrades I’m eligible for, etc.I've been with EE for 20 years or so (since they were Orange), and am only now...

Brailsy by Visitor
  • 246 Views
  • 1 replies
  • 1 Helpful

website is working very badly

Your website is working very badly. I already called EE in 2024 and was told that something will be done about this, but nothing has changed. What is going on?

DjSannan by Visitor
  • 207 Views
  • 1 replies
  • 1 Helpful

Resolved! Billing

Why can’t I view my bill. I receive texts and emails each month telling me I can now view my bill but I am unable to reach it until the money is taken . Anyone else have this issue on the app

Dunc27 by Visitor
  • 230 Views
  • 1 replies
  • 1 Helpful

Linking my account to a new sim

I have 2 new sims from EE, I'm trying to link the sims to my account and the linking keeps failing. I have entered 4 different pin numbers that the system sends and it still won't link to my account. Now getting fed up as I can't see any way to now t...

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Hello, I have a question as to why I see this message when I open the app.Thank you in advance for any help, regards. 

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JOKER87 by Visitor
  • 178 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to access Website and App

Hi All,We have had mobile accounts with EE for years and have always been able to access the app and website but recenetly (maybe about a year?) we have been unable to log in. The error message is “We can’t load this right now.”  We changed to includ...

Jessb6 by Contributor
  • 701 Views
  • 6 replies
  • 9 Helpful