EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 989 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 16185 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 189543 Views
  • 0 replies
  • 10 Helpful

Earn money off your EE account with Airtime Rewards

Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go.       Starting is easy, sign up throug...

EE airtime rewards 1.jpg Rewards-hub (003).png
Leanne_T by EE Community Support Team
  • 13122 Views
  • 11 replies
  • 2 Helpful

Resolved! How can I change my email address for service messages?

Hello!I just got an email from EE about upcoming price increases, but it was sent to an old email address I haven't used for a few years.The email's footer says:We're sending this email to the address (...) we have registered for you to receive servi...

cariad by Investigator
  • 162 Views
  • 3 replies
  • 1 Helpful

Why does data gifting keep failing?

I’ve been trying to gift data to my son all weekend. I have plenty of data remaining - I can select his number and the amount of data but I keep getting a message to say that it has failed?

EE account broken since October-ish last year

I have no idea anymore how to get this resolved.Since about last year I have had major issues with my EE account. I can't access the store, properly log in to my account or access all the features of my account.I have spoke to EE several times who ha...

IMG_0272.PNG IMG_0273.PNG
Ollmall by Established Contributor
  • 303 Views
  • 10 replies
  • 1 Helpful

App not working

When will the app be working again? Or can I get my money reimbursed, as I can't add my data that I have paid for 

Liz2814 by Visitor
  • 121 Views
  • 1 replies
  • 0 Helpful

EE App

Hello, When will EE app be running again, I was in a conversation with a member of staff when all login to EE was suspended

Casperrr by Investigator
  • 147 Views
  • 2 replies
  • 0 Helpful