EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Poor support from EE

I am trying to link my device to my EE app for 4 months now. I have spoken to EE support so many times. Everytime, I am told "I know how this is frustrating and bla bla bla" and that it will be fixed in 24 hrs the two days and then a complaint is rai...

Resolved! Live chat app

Hello, I was on a live chat this morning through the EE app and now the icon has disappeared off the app and I cannot find the chat I was on and existing chats. I have restarted my phone and redownload the app and nothing. Before I ring can any assis...

Resolved! Multiple accounts/logins for the EE App

Is there any way you can have multiple logins to the EE app so both myself and my wife can have a login on our respective phones? I've tried to create another login but when I tried to link to my products, it told me that if I made the link, my other...

Resolved! EE WiFi -no login portal

iPhone 13 has never been able to connect to EE WiFi. It receives a valid looking address but never triggers the captive login portal (tried captive.apple.com etc). I have tried various things including total removal of VPN, private address I /off and...

Resolved! Unable to login to EE App from Samsung

I set up my EE account on my Mac and created a password and also a Passkey.Also two factor authentication.I can access it on my iPhone on the app.I downloaded it to my wife's Samsung and cannot login there.It always goes back to the login option.I ha...

Resolved! cannot acess my ee account from wepae, or app iphone or ipad

Have been trying all day to access my account to look at broadband options after I have been emailed by EE that I have an upgrade available and if accepted will freeze my prices for a year pre 1st April increases

Resolved! I need someone to call me from EE

I need someone to call me from EE as my phone is barred [Mod edit: add title]

Resolved! Missing account in app

Hi, all my accounts and details are missing from the app and when I try to link them it just says there is a problem. Tried reinstall refresh password but nothing works. Tried calling 150 put just get passed from bot to not with no help. Looking to u...

Resolved! EE Finance

I thought I would take advantage of the 0% offer when I decided to buy a phone on the EE app. I put the phone in my basket and at checkout I began to fill in my finance application details. When asked to take a photo of my passport, once my phone cam...

Resolved! Unable to access account

I am a mobile customer and yesterday I also switched my home broadband to EE, now I can't access any online account or app, it asks my to link my broadband and phones but when I try it says I have multiple billing accounts. Is the only way to fix th...