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Futile upgrade attempts

RobMU69
Valued Contributor
Valued Contributor

‎23-04-2026 11:50 AM

For the past 3 weeks I've attempted on multiple occasions to make changes to my TV plan. I've tried the app and web service but on every occasion I choose the TV/Sport button to make changes I'm being redirected to the "upgrading broadband" page. To call EE amateurish would be doing a disservice to real amateurs. Could they make it any more difficult to allow me to make the changes I want to make?

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎23-04-2026 01:20 PM

Hi @RobMU69 

There is no account access on these forums and therefore nobody knows your plan.

Just give EE a call and upgrade. You've probably spent more time registering and posting than it would have taken to call. 

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Christopher_G
EE Community Support Team

‎23-04-2026 02:36 PM

Hi @RobMU69 

I'm sorry to hear that you're having some problems with the app and online service. If you give our customer support team a call, they'll be able to look into why that's happening, and help you upgrade.

Chris

0 Helpful
RobMU69
Valued Contributor
Valued Contributor

‎23-04-2026 03:08 PM

@Christopher_G 

Not really a solution when the app / website shouldn't be such a shambles 🤣

@Northerner 

Could you be any more unhelpful and spiteful? I registered a long time ago and not just to ask the question above. If this is what makes you a Community Star I despair for the so called "community" 🤣🤣

0 Helpful