EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593413 Views
  • 0 replies
  • 12 Helpful

Resolved! EE online ordering / upgrades broken ...

... Many?  All?I've just had (another) very frustrating two days trying to choose an upgrade with EE.  This is using both the website and the app.I've been with EE for 7 years, and currently have 3 SIMs.  I also have 2 mobile phone contracts (with an...

Resolved! Unable to log in on app or website

I’ve been unable to log into the app or website to view my bills for months.all I get when I try to log in are these: Is anyone else having this issue?I’ve called up and spoken to someone about getting my bills emailed to me and got told that isn’t a...

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Resolved! FlexiPlan Query

How do I find out how long I have left on my flexiplan? The app doesn’t work as I no longer have a contract as such and every number I call to speak to someone isn’t working    

Kass2 by Explorer
  • 375 Views
  • 4 replies
  • 2 Helpful

Resolved! Can’t use call protect on my app

Like others here I have tried to get my app fixed as I can’t use call protect . It’s says there is a problem and it’s EEs fault I have uninstalled app and reinstalled. Turned my phone on and off . I can access the service on webI have reported the fa...

FMO by Visitor
  • 300 Views
  • 1 replies
  • 1 Helpful

Resolved! Mobile payments

My EE is taking money from my account every 2 weeks whereas it’s supposed to be a monthly subscription for my phone