EE app and website

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589722 Views
  • 0 replies
  • 12 Helpful

Resolved! change forename on my account

hi,  everyone knows me as Alistair and that is name is on my account,  but my actual full name is Alexander,  at the moment I can't go EE store if id check is needed as on my passport says  Alexander and my account says Alistair.  what proof of id is...

alistairmck1 by Established Contributor
  • 346 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

On the App, I want to upgrade my watch plan and 2 sim only plans on my account that are not in commitment but I get a message to say that I can’t upgrade as my phone isn’t paid off.  Is this because I’m still in a contract with one phone on my accoun...

JoR1 by Investigator
  • 383 Views
  • 3 replies
  • 1 Helpful

Resolved! Cannot access pack information from EE app or website

Hi.  Has anyone of us experienced difficulties accessing information from my ee app or website?  I was able to log in, but other information just does not load.  There is a statement sayng that ee is experiencing some difficulties getting my informat...

MaryMW by Investigator
  • 1030 Views
  • 11 replies
  • 3 Helpful