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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617049 Views
  • 0 replies
  • 14 Helpful

Resolved! The website seems to be down

The website seems to be down again. Any ideas when it will be back up and running? My current sim contract (with another provider) ends today, and I am trying to switch over to EE!! But every time I try to make a purchase it just says that the websit...

Ca11um43 by • Visitor
  • 769 Views
  • 1 replies
  • 1 Helpful

Very long wait times for Customer Services

Customer Services wait time far too long.August 1st 2022. After 1 hour and 39 minutes with no reply from Customer Services, I hung up.Same day started on-line chat at 20.24, waited over an hour before a human answered and then communicated until 22.1...

longwaitEE by • Investigator
  • 10769 Views
  • 24 replies
  • 10 Helpful

Unable to link mobile number to EE account

Hi,I am a long standing EE PAYG customer and have used both the EE app and the website to check my mobile number account with no issues - check credit, top up, look up account details etc.. In the last few weeks however, my mobile number account has ...

jclay by • Visitor
  • 1142 Views
  • 2 replies
  • 0 Helpful

Resolved! Can’t find parental controls on app

Can’t seem to find the parental controls to access restricted content when using my data. I’ve searched online, and through the app but the option for parental controls just doesn’t seem to exist.Im on ios and pay a monthly subscription for my data i...

ggggg6 by • Visitor
  • 610 Views
  • 1 replies
  • 0 Helpful

Resolved! Can’t upgrade

I’m now out of contract and paying more than I need to be. Every time I try to log in to upgrade there’s an issue with the app AND the website. I can’t remember the last time EE let me log in. Does anyone know what’s going on and when (or if) it will...

App

Please can you let us know when access to app or logging in while be available, My daughter is abroad and I need to give her more data but cannot at the moment.  

Resolved! Login Problems

Hi There, I have been unable to login into to my account on either the website or the app for weeks. I have tried un-installing the app. Changing my password. Using different devices. Everything!On the website I get a message saying "unable to load" ...

flissyg by • Investigator
  • 2220 Views
  • 6 replies
  • 1 Helpful

Resolved! Poor support from EE

I am trying to link my device to my EE app for 4 months now. I have spoken to EE support so many times. Everytime, I am told "I know how this is frustrating and bla bla bla" and that it will be fixed in 24 hrs the two days and then a complaint is rai...

muneeb327 by • Investigator
  • 470 Views
  • 2 replies
  • 0 Helpful

Resolved! Live chat app

Hello, I was on a live chat this morning through the EE app and now the icon has disappeared off the app and I cannot find the chat I was on and existing chats. I have restarted my phone and redownload the app and nothing. Before I ring can any assis...

Jrich1997 by • Investigator
  • 1468 Views
  • 9 replies
  • 3 Helpful
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