Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I'm new to EE, having been moved by BT. As part of my broadband package, I have a £10/month mobile plan which I thought was unlimited text, voice and data.I've been charged £12.50 but can't see what the additional £2.50 is for. I have the EE App an...
I can login to the EE website but the minute I click bills and subscriptions, or click view my bill under this months statement value, it just loads a page that only displays the footer. From reading the community there is a lot of complaints on thi...
Hiive got an account for my child’s mobile and it’s linked to my old email address which was deleted by the service provider years ago. I have no password and any password reset tries to send a code to it. I need it to be removed and replaced with re...
Is this no longer available? I used to contact EE via Facebook or Twitter/X and get a response the same day from extremely helpful agents. I tried to do so again yesterday and it looks as if this is no longer available and it’s all now through the EE...
I woke up this morning to find that my mobile account and Brodband account had been removed from my EE ID when all old ID were meant to be merged back in April they were meant to do it, then on Thu 26 Dec 2024 somewhere around there merged off IDs we...
Has EE social media chat customer service closed?
Is nobody working at EE today? I can't get through to EE on 150 - the call cuts off every time after telling me it's at least a 20 minute wait. And nobody's on the live chat either - I've been waiting over an hour. I get a message saying wait times a...
Why have my transcripts disappeared from my ee app?
I've just spoken to an extremely unhelpful person on the EE helpline.I naively thought that I would be able to access my Dad's account utilising the 12 digit V access code which I've ascertained through my Power of Attorney account for EE. Apparentl...
