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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 14278 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27457 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 563838 Views
  • 0 replies
  • 12 Helpful

Can’t link broadband to account

My account got transferred from BT as a result the old BT email was linked to it that I no longer have access to. After numerous phones calls no luck in getting this Account deactivated, I’ve been told I can do it myself which impossible as I can’t a...

Buxton1 by Visitor
  • 284 Views
  • 1 replies
  • 4 Helpful

Resolved! Porn

Hello , I can’t open videos porn , what can I do ?

Moharam by Visitor
  • 1671 Views
  • 4 replies
  • 3 Helpful

Resolved! Two accounts but only one showing

My wife had EE broadband for several years but is unsure if she had an EE online account. Regardless, she could not log into it when she tried, even using "forgot password". Yesterday, she placed an order for new EE broadband and successfully created...

DrPeterS by Investigator
  • 472 Views
  • 5 replies
  • 7 Helpful

ee app

up graded yesterday to a sim only contract yesterday and got a tablet aswel since up grading yesterday keep getting this any ideas  

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wakka80 by Established Contributor
  • 381 Views
  • 3 replies
  • 3 Helpful

The EE App purchases and general

Loading, using, speed, clarity, The EE app... seriously, am totally fed up with it within 24hrs. Rarely been so frustrated with an on-line experience. Missed a purchase; circular and serpentine methods to move around; re-starts; fails.  It simply doe...

The EE app is appallingly bad. For a tech firm it’s embarrassing. I frequently cannot use parental controls because the app is undergoing maintenance. This is potentially dangerous as it means leaving the internet accessible when I need it to be clos...

JoJ3363 by Explorer
  • 237 Views
  • 0 replies
  • 0 Helpful

Can’t link my EE TV subscription to EE TV app

Hi, I’ve completed setup for EE TV fine and called EE, as the EE TV app does not recognise a subscription to my account and same login details.i have signed out of the app and deleted, reinstalled it and paired to my tv and I am still getting an erro...

Cant complete purchase.

I am trying to purchase an I Phone, but when i click complete after entering all my details it comes up with error 404, it has doe it around 5 times.  Is there any way to complete the purchase without having to call EE?  TIA 

MrsPP by Visitor
  • 488 Views
  • 4 replies
  • 2 Helpful