Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Is nobody working at EE today? I can't get through to EE on 150 - the call cuts off every time after telling me it's at least a 20 minute wait. And nobody's on the live chat either - I've been waiting over an hour. I get a message saying wait times a...
Why have my transcripts disappeared from my ee app?
I've just spoken to an extremely unhelpful person on the EE helpline.I naively thought that I would be able to access my Dad's account utilising the 12 digit V access code which I've ascertained through my Power of Attorney account for EE. Apparentl...
Is live chat working I waited 7 hours yesterday and I’m currently on 40 minutes today
So I've got notification on my app for upgrade deals on the winter sale , to login to view deals. When I login I get error "unfortunately we couldn't log you in , but you can still buy or upgrade " the see upgrade options link does not work . How ca...
Trying to view and download my bill but when I select 'bills/payments' it's not showing anything! It also shows latest bill details on home page but if I click on it to view I also get a page with no details! Can anyone help please? I am logged in...
EE Cancelled my mobile phone account without warning today.I have tried searching the website for a couple of hours and it keeps sending me around in circles.Most of the help suggestions instruct me to call a number which I'm unable to do because EE ...
Right, I’m at the end of my tether and haven’t got many more avenues to go down. Coming up to 2 months ago I spoke to someone on live chat via the app to remove a broadband account off my account which was made but failed to activate and also try and...
