Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
the EE App . I issue with the EE app I have Accessibility issue with my condition. I can’t read or spell very well and just wondering if this EE mobile board band app can support. Apple. Accessibility Access so I can access. Speak Screen an. Spea...
I’ve been with EE since mid February 24 and I still can’t see my bills on the app. I keep getting EE phoning me to say that they have now resolved the issue and I should be able to see them in a week or so ( I think this is just a get out of the issu...
Unable to upgrade online....Customer Service contacted on several occasions but will never admit to any problem with the website....Why have an online upgrade option if it is unuseable....
I've been trying to link my mobile & broadband accounts as I'm overdue for a upgrade on my mobile contract (in fact, all 3 of us that I manage on my account are overdue an upgrade) but every time I try and do it on the website it comes back with sayi...
I have a triangle with exclamation mark showing when managing devices on WiFi network. What does this indicate.
I have just been moved from BT broadband to EE, I already have an EE mobile account but I cannot link my account in the app, had several conversations with EE CS and the tech team but still not resolved, are there any known issues with the app and li...
I have been trying to upgrade for 2 days! On the final page the app says "something went wrong, try again" and the on the website the last page comes up says "this page can't be found". I also tried to call and speak to someone, it automatically redi...
Hi, on the My EE app when I'm ticking the 'trade in old phone' box and filling all the details, it only applies the discount to IPhone 16 Ultramarine 128gb. Even when I click the phone I want which is iPhone 16 Black 256gb, once I apply the trade in ...
I have added a new device to my account with a new number. Am I going to lose my existing number can someone assist please
