EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 593300 Views
  • 0 replies
  • 12 Helpful

Devise not linking to account

Hi Is anyone having a similar issue?  When trying to connect my device on the app so I can manage my account, view my bills etc it comes up with an error saying "trouble linking device". I have spoken to EE about this and keep being told there is a k...

JG0812 by Visitor
  • 340 Views
  • 1 replies
  • 1 Helpful

Wifi controls just don't work

The wifi app is totally unusable.  I was completely won over by the advert showing the ability to pause wifi on certain devices. This was exactly what I wanted for my family. 2 months in and I've managed to pause it about 3 times. The app just glitch...

Bebeh by Investigator
  • 870 Views
  • 5 replies
  • 3 Helpful

Resolved! App/ Website login

I can't log in with the app at all and when I try on the laptop browser I can log in and see my profile details but when I hit "manage" I get thisYes, I have tried rebooting, different browsers, deleting and reloading.  I have called on several occas...

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Mike0367 by Explorer
  • 320 Views
  • 1 replies
  • 1 Helpful

Why can I not manage my account on line

Why is your website so poor? I am unable to do anything on line. I have no time to sit on a phone talking to a scripted agent, and your store staff can never actually action anything. Having tried to update two of my contracts my only real choice is ...

Resolved! password to the EE application

I use EE. I have access to my email, I know my password, I have access to my phone number, but in the app I use on my phone I forgot the 4 digit code when logging in. I don't understand how to reset it

Kruhlii by Visitor
  • 357 Views
  • 1 replies
  • 3 Helpful