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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9944 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23699 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 505409 Views
  • 0 replies
  • 12 Helpful

Resolved! Why i have lost faith with EE after being loyal for 10years

I am writing to formally raise my concerns about the quality of your services.I have been a loyal customer, but my experiences have left me disappointed and frustrated. Below are the specific issues I have encountered:11.Since moving 6months ago i ha...

S12dwr by Explorer
  • 418 Views
  • 5 replies
  • 3 Helpful

Frustrated by the EE App

I have just switched my Broadband, TV and Home phone over from BT to EE. I have linked my devices to my account but managing all this in the app is proving very frustrating. The app seems slow and clunky and keeps going round in circles, often ending...

Adriano8 by Investigator
  • 292 Views
  • 3 replies
  • 0 Helpful

Cannot add device to my EE app

Hi. I’ve recently had my old number transferred over to EE. I’ve had text to say it’s complete. I’ve tried to add the account to my app but when it sends the text with PIN to verify the text isn’t coming through! It’s annoying because I want to manag...

leewig85 by Investigator
  • 269 Views
  • 4 replies
  • 4 Helpful

Resolved! store.ee.co.uk vs ee.co.uk

Hi team, what’s the difference between ordering from store.ee or ee.co.uk? I understand anyone can buy from store and only customers can log in or buy on ee. But why am I saying a difference in stock? Like IPhone 16 Pro Max 256 gb in Natural Titanium...

Account Merge issue

Hi,  Despite speaking to EE three times the account merge has not happened.   Any suggestions welcomed.   Thanks

dbhatia by Investigator
  • 873 Views
  • 16 replies
  • 1 Helpful

cant acces upgrade portal online

seems like a few other people have this issue with EE. The shop section is just completely blank when trying access and upgrade... i cant access any deals online. tried various different actions on different devices always the same.

Resolved! App

When i try and log in it keeps saying unfortunately we can't log u in .My daughter wants to upgrade her phone 

Kayer by Investigator
  • 333 Views
  • 8 replies
  • 4 Helpful

Resolved! Change of address

I'm trying to change my address and there are numerous posts saying it can be done online.When I go to my profile I can only change email address, name, contact preference.I would prefer not to have to call EE and have to navigate phone options and w...

Johnfp by Visitor
  • 1974 Views
  • 6 replies
  • 2 Helpful

Hi, I’ve signed up for Airtime rewards. I’ve added 2 cards and received a text saying that my cards are active however when I go to EE Rewards in the app I cannot see the airtime rewards. The only thing I can see is the sign up button. please advise ...

Resolved! Granting a user access to My EE

Please tell me that such a fundamental feature exists either in the My EE app or in the online version and that I just can't see for looking.There are multiple mobile lines in my EE account. I am the bill payer for all of them, but I am not the user ...

grsdev by Expert Contributor
  • 3753 Views
  • 22 replies
  • 3 Helpful