EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Add to plan.

I am trying to add a piece of tech to my plan. For 4 days now I have tried the app, website (multiple browsers) and spoken to someone on 150 (they couldn't add to plan over the phone).Each time I get the the payment details part it either declines my...

Resolved! Account

For nearly two weeks now I have been unable to access my account. Happened just before I migrated to EE for Broadband and TV. Help wanted, preferably from an EE representative.

Resolved! Re: I want to change my address in my account

I wants change address ****** ****** [Mod edit: Removed your home address for privacy protection. We understand you want to change your address - great news, EE support can do this securely through the app (easiest!) or by calling 150. No need to p...

Resolved! Re: Unable to see any billing or statements

I can’t see my bill and my subscription for my phone I pay like 600 pound more My phone is already done to pay

Resolved! Pay as you go to monthly

I have an EE pay monthly account, and EE app etc, however my daughter still has an EE pay as you go sim and im trying to add these details to my EE account/link device but it won't allow it. It was on there until recently and now its gone and I can'...

Resolved! Cant log in anywhere

I have the app when I try to log in I type my email and password, and it brings me back to the log in page, I cleared cache and data and tried again, still the same issue, I then tried the website, I log in and it says there is an issue that ee is tr...

Resolved! Can’t login on both app and website

Been trying to gift data to myself from but cannot access the app or website, as it says ‘sorry there seems to be a problem’ from many devices please help would be much appreciated

Resolved! App query

I have been trying for months to log in to the EE app on my mobile. I have repeatedly been kicked out and it says the service is not available at the moment. I have changed my password multiple times s and just don’t what else to do - any ideas pleas...

EE app Smart Hub 7 Plus

Hi When i try to connect my mobile via EE app i followed the prompts and get to where it has video of hub and step 1 of 3 dosent go beyond this point. Hub is connected.

Cannot manage account online or in the app

Hi i have been having the same problem for a few weeks now and cant call as I am hard of hearing and don.t use the telephone please advise, I've already cancelled one contract and I'm now considering cancelling my other contract after 25 years!!! sh...