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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, When I setup my daughters mobile account, I had my name on it, and Date of Birth and email. I have managed to now change the email address to hers, however I am unable to edit the name or date of birth to hers. I have checked on my own account, ...
I live in Portugal but still use my EE UK phone + sim. I cannot logon to view my bill without being blocked from the site. On my phone app I cannot view my bill as it just shows a loading screen forever.I have called multiple times and I get silence ...
Hi. EE just moved me from my old plan to EE essentals i think its called with home phone.... My old contract now ceased. Tried to link this new account number to my profile but the phone number it wants to verify with is not my current number... Po...
I can’t view my bills or invoices, it just says my account closed in March but I have upgraded since then. I want to know why my bill was so high £130.01
I go through the normal processes logging in , and everytime after I pass security where that be verification codes or passkey says can't load this right nowBeen going on now for a few months now Same issue if I try via website !!!!!Any suggestions w...
Can anyone explain this to me? I’ve been on EE for years and it’s my first time seeing this before. I did call for top up and they ask me for bank details for contact
Evening humans.Just had the latest update for the My BT app 9n Android.Have gone through the motions of 2 step verification and setting up a 4 digit pin, then when the bouncing balls stop bouncing, I get this error message. I have tried 3 times, even...
Online there’s an issue with accessing my account to manage my plan and the app doesn’t work. It’s been like this for sometime. It’s so unhelpful! I have the correct log in and can get into my account but when I try to view my bills or data or plan i...
HiI tried to purchase a sim free phone only available online via ee finance, the finance application says under review and does not save, then on review I click to continue and it resets and I need to apply again. Store wont let me buy sim free on fi...
