EE app and website

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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12247 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25785 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 543252 Views
  • 0 replies
  • 12 Helpful

Resolved! My account is closed?

So,  on the 16th of April, i called EE as i was getting multiple calls from random numbers saying i called them when i didnt. I called EE to report this and they said i could either change my number or block all the numbers i dont recognise. Frustrat...

Reece95 by Visitor
  • 339 Views
  • 2 replies
  • 2 Helpful

EE App

My EE app keeps saying sorry there’s a problem when I try and log in is anyone else having this issue? 

LeannK4 by Investigator
  • 240 Views
  • 4 replies
  • 0 Helpful

Resolved! ee app and website suggestion

I have a important suggestion for the EE app and website security Pain when you click on a person in the top corner I click on fing that looks like a person when I have clicked on it, I click onto login and security scroll down to where it says two f...

Resolved! Unable to empty my basket

Is anyone any further forward on how to empty your basket on ee? Even tech support are baffled. Rather frustrating as I can’t delete the items that I don’t want? 

Bex59 by Visitor
  • 845 Views
  • 4 replies
  • 0 Helpful

Resolved! account

Can an account be deleted if it is no longer used, as the Sims that were on it no longer exists, and I set up a new account with new Sims. So one account just sits there doing nothing