EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 588370 Views
  • 0 replies
  • 12 Helpful

Problem adding a new passkey

I was having problems adding a new passkey as I kept getting logged out part way through the sequence:Log on, profile, manage passkeys, add passkeys, enter code sent by sms, security tab shown again, manage passkeys, get logged out.This happened both...

pj-72 by Visitor
  • 308 Views
  • 1 replies
  • 1 Helpful

Can’t view my bill

Hi I can’t view my bills on my app or when I receive a text it is giving me a link and when I try to open this to view my bill it doesn’t allow me to view this could I please have some support has this has been going on quiet a while now 

Devise not linking to account

Hi Is anyone having a similar issue?  When trying to connect my device on the app so I can manage my account, view my bills etc it comes up with an error saying "trouble linking device". I have spoken to EE about this and keep being told there is a k...

JG0812 by Visitor
  • 298 Views
  • 1 replies
  • 1 Helpful

Wifi controls just don't work

The wifi app is totally unusable.  I was completely won over by the advert showing the ability to pause wifi on certain devices. This was exactly what I wanted for my family. 2 months in and I've managed to pause it about 3 times. The app just glitch...

Bebeh by Investigator
  • 775 Views
  • 5 replies
  • 3 Helpful

Resolved! App/ Website login

I can't log in with the app at all and when I try on the laptop browser I can log in and see my profile details but when I hit "manage" I get thisYes, I have tried rebooting, different browsers, deleting and reloading.  I have called on several occas...

Mike0367_0-1761103054703.png
Mike0367 by Explorer
  • 281 Views
  • 1 replies
  • 1 Helpful