EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Re: Why do I not get the online chat option?

Hello Claire how do I speak to a live agent on the phone please

Resolved! Re: Live chat

Can you live chat with somebody

Resolved! After months still cannot link account to device

On this account (Business), and 2 of my other personal accounts, it is still impossible to access the accounts as the system is unable to link accounts. This has been an ongoing issue since 2024 per the comments in this forum. It is absolutely unbeli...

Resolved! No way of getting historical data use on stupid app

This new app from EE is a reason to leave it is ludicrous now data usage is only shown within the monthly bill cycle and historical use only shows the last bill. Utterly pointless and they’ve clearly made it harder to view any historical data. 6 year...

Resolved! We can't load this right now

I've been an EE customer for 16+ years, have used the same email address and account the entire time.Last month I tried to login to the ee app, I used to have a pass code and fingerprint recognition. For reasons unknown, it was asking me to setup the...

Resolved! Re: Data Gifting

Same. In fact since jan 1. Don’t work. How do we report ee for denial of paid for service. This is very poor indeed.

Resolved! Cannot log into EE acount Jan 2026

My husband cannot log into his EE app or online. Cannot reset/change password. Is there a problem specifically with Android phones? He can’t even check his account. EE advisor conversation just said there’s a problem, reset his password on account an...

Website constantly down??

So every time I attempt to link my 4G mobile broadband router the website is down, everytime. It’s now gotten to the point that my direct debit failed and I have to phone them every month despite having money in my account. Why won’t the website let ...

Resolved! Impossible to view Broadband Bill on online account.

EE online broadband account is not fit for purpose. Why is it so difficult to see my boradband bill online - all I ever get is blue/green circles going round and round ad infinitum. Does anyone else have this problem?

Resolved! Cutting off wifi

wifi had been cut off! i work from home and they know this and i can’t even speak to anyone to get it back on because they shut at 9pm if they shut at 9pm why have they cut off my wifi at 9:50pm at night knowing that i wouldn’t be able to phone them...