Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Having trouble on the website after logging in,i am on day 2 of eetv and it wont recognise my account, it just keeps saying it cant find account,yet i am set up and logged in???
What is the issue now... been trying to login to the app / online for a few months now. Everytime I call I'm told there's a 'patch' but it's not up and running yet!! How can you expect customers to manage accounts online if you can't fix a simple thi...
i can not find the message us tab in the help section , have downloaded the app today so I assume its up to date. I am unable to call ee so I need to use this tool but cannot find it anywhere in the app?
Hi - I joined EE about a week or so ago. I didn’t have a seamless port experience and couldn’t initially receive OTPs which held up getting setup. That eventually corrected itself after a few days. I’m now trying to pair my SIM to my account in eithe...
I've recently been logged out of my netflix account and told this is because the email address has been changed. I haven't changed it. To reset this I've been told to log into my EE account and get the service code. I haven't been able to find this, ...
I'm monumentally confused and I've searched the forums.I have a PAYG SIM in my phone. I've created a blank EE account on the website.Where is the option to add the PAYG number to the account so I can manage it online and top it up without doing anony...
i need 1 month call history
Here is the problem. When I log in to upgrade my phone in the app it takes me to the website and then says it can’t log me in properly. If I check in my account I am logged in but a yellow banner appears at the top saying i cannot be logged in but I ...
Hi All,We have had mobile accounts with EE for years and have always been able to access the app and website but recenetly (maybe about a year?) we have been unable to log in. The error message is “We can’t load this right now.” We changed to includ...
when I log into my EE account I receive the message " We're unable to retrieve your account details right now".
