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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9944 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23697 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 505360 Views
  • 0 replies
  • 12 Helpful

Resolved! Give people notice when the app is going down!

The app is down again. If you let people know in advance they’ll be able to make changes before they are locked out. Yet again I am stuck at this time of night having a battle with my child over the internet settings. It really is not that hard. Just...

MikeJon by Investigator
  • 371 Views
  • 5 replies
  • 7 Helpful

Ee app and websight

I’m in middle of trying to set up my new equipment and app is down and I’m half way no internet when will it be back up from maintenance 

Lbeel by Visitor
  • 194 Views
  • 1 replies
  • 3 Helpful

ADD DATA

Hi, Due to EE undergoing essential maintenance I’m unable to ADD DATA to my phone. Is there another way? thanks 

Hicret_ by Visitor
  • 327 Views
  • 2 replies
  • 0 Helpful

New hub

Does anyone know how to get a new home hub as the one I have is the original 

Resolved! Lost account

How do I cancel my old email when I have forgotten my username/email and password