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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13203 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26473 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 554655 Views
  • 0 replies
  • 12 Helpful

Red sea reefer ReefBeat app

Hi I have a marine fish tank and because the internet is through BT/EE I can’t connect to the Red Sea reeferbeat app. Red Sea customer support have said the following as it’s a known issue but I can’t see how to action the below on EE. Log in to My B...

Mason37 by Visitor
  • 706 Views
  • 7 replies
  • 2 Helpful

Can someone help me fix my account and app?

Good day.Already a couple of months I got problems in website and app.I cannot log in into the EE app, I always get this error : “Sorry, there seems to be a problem...”When I try to go next step from basket to payment, I always get: 404 Not Found (ng...

Logging in to EE app from overseas

Test again , despite its promise to allow “access any time, anywhere” I was unable to log in to the EE app when travelling overseas this week. When is EE going to fix this? And if no plans to fix it, don’t say that the app offers access from anywhere...

tombbb by Explorer
  • 392 Views
  • 5 replies
  • 2 Helpful

EE data turn off feature - mis-sold and flawed

I only took out EE as they assured me I can turn off the data whenever I want (I explained to EE it’s for when my son is at school) and EE told me it would turn off immediately. That’s clearly not true as there is a long delay. EE has hoodwinked me i...

NJA34 by Investigator
  • 902 Views
  • 18 replies
  • 7 Helpful

Prepay Prepay

EE app and website started showing my name from today as prepay prepay; I don’t like my name EE!  

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Rky by Prodigious Contributor
  • 398 Views
  • 3 replies
  • 2 Helpful