EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 592984 Views
  • 0 replies
  • 12 Helpful

EE App

I am new to EE and, so far, have found the App pointless. I have signed up for EE One. Yes, I am getting a good deal on two mobile SIMs, but neither appears in the App. When I called EE, they told me this is a 'known issue'.I cannot manage my account...

DaleE by Visitor
  • 239 Views
  • 1 replies
  • 0 Helpful

Resolved! App not showing any products

I’ve logged into the app to view my bill and can’t see it anywhere. Just keeps telling me to link my account which I go through the process of and it says my number is already linked. Have tried online also and nothing shows on my account at allany s...

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Fwenham by Visitor
  • 486 Views
  • 2 replies
  • 2 Helpful

Resolved! No Suitable Plan Available

Good afternoon, Could you please provide me with an update regarding the above? I have been receiving this issue now for the past 4 days and was told that this issue will be resolved in 24 Hours. However, it has not been done so. Could you please let...

Resolved! Trying to make a purchase but cannot check out

I've been trying to purchase a new phone and contract but when I click to check out I am returned to the home screen. This is the same on the app and website. When I try to log in I'm told that my account is now closed and when I try to create a new ...

seanEB by Explorer
  • 1389 Views
  • 5 replies
  • 3 Helpful

Resolved! EE app isnt working

Why can't I login to the EE app. I put in my username but as soon as ive continued after entering my password it just kicks me back to the login page. Its also said its trying to open the app which ive already opened. Is there a way of getting on my ...

TCow75 by Visitor
  • 337 Views
  • 2 replies
  • 2 Helpful

Resolved! Linked device in moble app

I have two account in EE service, and i try to link my devices in the app, always said "We're having trouble linking your products" and told me try again later. I have try a lot of time and still can't link to my moble,Also, I book an appointment to ...

tony1914 by Visitor
  • 271 Views
  • 1 replies
  • 1 Helpful

Can’t link account

I’ve had my new phone now for a few months , and I can’t seem to link it to my account to check for balance etc , I did transfer my old number to this but the number my new sim cam with still shows of if I am writing a text ? And not my old number th...

Cateye by Visitor
  • 287 Views
  • 1 replies
  • 2 Helpful