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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9972 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23722 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 506008 Views
  • 0 replies
  • 12 Helpful

account log in problems

Every time I try to log in to my EE account I get the following message : We're unable to retrieve your account details right now. I am told to log out and try again later. Same message appears!

touler by Visitor
  • 284 Views
  • 1 replies
  • 5 Helpful

The continuing saga of a broken website

I have never been able to access my billing details. Just the "Somethings gone wrong" page jumps up.Looking on Google, this has been going on for years, why can't EE's IT dept sort it?It's a standing joke and together with the "non-sticky" IP address...

Storm661 by Visitor
  • 189 Views
  • 0 replies
  • 0 Helpful

Resolved! Link divice not working

Hi Everybody I have problems with my app account because link divice not working I would like join together with my phone number. I don’t see using my data, billing etc. Can someone help with that please? Do you know how fix this or ideas?Thank you

Mick832 by Explorer
  • 280 Views
  • 3 replies
  • 7 Helpful