Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I'm trying to log into my EE account to update my billing info / direct debit and when I sign in on the EE mobile app it says 'Your account is now closed' despite me never trying to close my account. I have just been billed for another month, which i...
Three months on and still no working App or Website, tried everything even called and was called back twice by different depts. the up shot is your App and Website are not fit for purpose. each "customer service" idiot has a script and that's all the...
I need to download the June 2024 bill. However when logged on to the EE website the link to the bills is not working, it just keeps taking me back to the home screen. Has anyone else come across this problem?
I have been with EE for many many years. Everytime I want to upgrade I can't fo it online and have to ring EE, spend ages on the phone and that isn't an easy way to do it when I can't compare options. Last two times they've said I can't upgrade onlin...
Hello,I am online and attempting to upgrade my old Huawei phone that went out of contract in 2023, to a cheaper deal than I am currently paying ( for a Samsung 25 or similar) but I keep being told that the monthly repayments aren't suitable for my in...
wheres the live chat to an advisor
It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do. One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because o...
Will my birth certificate and bank account details be okay I don't have a citenz card or driver license or passport
Hi, I keep getting “it’s our fault, not yours” error messages.If i complete email or text verification that i own my (SIM or) eSIM it results in “THERE WAS A PROBLEM TRYING TO DISPLAY THIS PAGE”. I now have 4 “Your PIN” emails to delete, and multiple...
