Blocked page appears on EE app.

[24117773]

Every time I log in to EE to view my account with my username and password and then click on for instance “Manage” it always defaults to a blank page with the word “BLOCKEDl in the top left hand corner. This only happens when I use this app. If I use the app with a PIN code it works OK. Is anyone else encountering this problem. I assume this is a major glitch in the EE software to make this happen because it also affects my wife EE app when she uses it..

[Northerner]

Hi @24117773 

It sounds like an authentication issue. 

What devices are you both using.

Thanks 

[24117773]

HI, and thanks for responding.

We both use the EE login app to log in and we have always used a password and a username, this has only recently materialised, we’ve not changed any settings or changed any passwords etc. As I recently stated earlier we can access the other EE app using a PIN number without any problems whatsoever. I note that some other people in the past have encountered the same  problem a while  ago and they were told it may be a software glitch on the EE website. If that was the case I’d have thought this issue would have been resolved by now. Do you know if EE monitor this forum?

[Katie_B]

Hi @24117773. 

Thanks so much for flagging this with us. 

Do you have the latest version of the EE app?

If yes, I'd recommend giving us a call and speaking with technical support who can raise a ticket for this. 

Katie