Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
EE has the worst website ever! For such a massive company who’s internet can land planes you have a website that never works! An online payment system that takes the money out of you bank but doesn’t register on your amount owed, and god forbid you w...
Hi I have 2 EE ids one for mobile and another for BB. I moved home and the homemove couldn’t be done on New EE so set me up with new BB account with another separate email being used. Have had 2 guides attempt to fix it but still have to log in twice...
Hi there,I've placed an order for Broadband about a week ago however I haven't received any confirmation email suggesting an order has been placed and I can't see it when logged in either.On some pages I see the message "Your account's cancelled". I ...
Ask the bill payer permission but I am the bill payer
I use IOS, I got my broadband earlier this year and I set everything up with the EE app, I see my billing, can manage my home phone call blocking etc etc, that works fine.I've got 2 sims coming and I was told I will need to set up a new EE mobile ap...
Firstly I login. Then everytime I click an upgrade button on various pages on the app or website with different browsers, it takes me from that page such as ee.co.uk/shop/mobile/upgrade to ee.co.uk/what-do-you-want-to-do-today which is just a blank p...
So once again it appears that the EE system can not be used to manage my business phones. When I finally got logged on, which was a nightmare in itself, it will show me the phones on the account, their current data usage, but nothing else.Addons - it...
Months now and we still cannot access our bills either online or via the app. We are a small corporate with 10 handsets.Hopeless - hours now waiting to speak to someone who can sends us a link so we can see our bills. How can such a big tech company ...
Hello,I'm having trouble logging into my the EE app. I have to enter a passcode sent to my email, which I can do, and then a passcode sent to my phone number, but that passcode never comes through. My face ID has stopped working, so I can't access it...
Can anyone help with resetting my pin as the App doesn't recognise it for some reason. Thanks!
