Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have a really peculiar issue where my billing address and postal address for my EE account are showing my current address. But whenever I attempt to view the broadband service status in my area, or whenever I try to book an upgrade, it shows a comp...
Refund
HI THERE When setting up or rather I should say when attempting to link my accounts, I get through the e tire process until a stop screen appears with a "given name" error message, saying that I must call 150 and quote the error message given name is...
My date of birth is the wrnd month on the ee app, but the tech guys say they have the correct one, I can't change it on the app, and if it can't be changed I can't link my account and view my bills etc. Help!!!
Just joined EE a few days ago so far been ok on the broadband part Been trying to check my bill on the website and app but all i'm getting is Sorry, something's gone wrong Please refresh the page or have another go later when we've fixed things. Is t...
Hey I just got my new sim deal but I’m not in my house I’m currently away out from Uk and I need to log into my account how could I sort it out
The EE online shop is non existant. I select new phones and it says to login to MyEE, which I already am. Not getting anywhere with this. EE have really gone downhill. I should be able to view ALL New phones available and look at what deals are n of...
Upon opening the EE app I noticed a number in there that I did not recognise, and after a call with 150 we worked out it was an old watch that was cancelled years ago. I wasn't able to interract with it or do anything but see the number, but wanted t...
I have been looking at purchasing a new phone S25 standard is my go-to choice. I have various discount codes that I want to apply.I go online and choose the phone plan and the code doesn't work.I then run a test on a couple of other phones and the co...
Just wondering if anyone knows if the apple MacBook can be tooken out via add to plan - or to finance monthly payments not (PayPal).
