cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Impossible to download latest bill

khw77
Investigator
Investigator

I have tried multiple ways of download ing my latest bill without success.

1) Logging into the website and navigating to the Billing and Payments page just gives me endlessly bouncing dots below the Billing and Payments header.  I am using a Mac with the latest OS and have tried both Safari and Edge browsers with the same result.

2) I get a bit further with the EE app.  Billing shows me he latest amount owing and clicking on Download your bill as a pdf does indeed display the bill, but both short and long touches on the download icon in the top right corner have no effect (except for displaying 'Download' with a long touch).  Nothing is downloaded and there is no way of sending the displayed bill to a printer or other app.  It also shows only the first of three pages.

Can anyone reproduce these issues?  Thanks, Keith

0 REPLIES 0