Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi. Can anyone help please? I am trying to use the app and website to upgrade my phone. It states that I am eligible to upgrade. I have chosen my phone, plan and it is all in the basket, however, when I click to finalise I am repeatedly given the fol...
Hi
Anyone else still not have the online option in the app?I have been waiting since April to get this sorted and still no service showing.
I have obtained a document from EE which is a proof of usage , this confirms the device I lost year year in June is still being used in may 2025 , I need an explanation of why this is so I can provide this to my insurance company
How is it possible that such a big organisation with so few products operates so poorly, treats their customers so badly and is so technologically inapt.Of almost 10 years as a customer I have been overcharged substantially by EE for more than 2 year...
Hi there, I’ve been unable to see my account on My EE for a few weeks now. I have the correct username and password, it sends the one time password periodically which works but instead of seeing my account, I see an error page saying try later.I’m po...
EE website is absolutely rubbish. I cannot find my bill or details of my package anywhere. All there is is a big banner telling me to download the app to view my bill. I don't want the app. (I'm sick and tired of needing an app for everything tbh). I...
Any one else who can not see billing on app or computer
HelloMy son's phone is now out of contract so want to upgrade - when i go to check out i get the following message "We're currently experiencing technical issues online right now. Please come back later, alternatively give us a call or visit us in st...
Hi,Ever since we've had our new smarthub (since around 25th June I think) I've been trying to set up WiFi controls via the EE app. The app has been showing "Preparing Update" continually, with a spinning icon.I've removed the app and reinstalled, res...
