Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
[MOD EDIT - REMOVED PERSONAL DETAILS FROM THE FORUM]
I've been with EE for a couple years now, I'm a broadband and mobile customer. I haven't been able to access the app for months now nor can I log in online properly when I try to access my products I get the same error message saying that the service...
I’ve logged into the app to view my bill and can’t see it anywhere. Just keeps telling me to link my account which I go through the process of and it says my number is already linked. Have tried online also and nothing shows on my account at allany s...
Why why why!!! All of a sudden my broadband account is not showing in my app. Like at all. It asks me if I want to get broadband but hello…I already have it with EE!!! if I log in online it says my bills can’t load right now and if I try and link my ...
For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...
Not able to upgrade, or choose new plan after contract ended - Logged in, yet site is asking to login. And then "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do." - Please fix this
Hello, I'm moving over from BT to EE. I've got an an account set up I'm able to log in to my account via the Web page.However when trying to log in to the app all I'm getting is (see attached picture)I'm definitely using the right log ins as I have a...
Hi, I am trying to purchase a Google Pixel 10 using the employee 40% discount as advertised in the email I received. I have linked my employee EIN to my ee account and at first the discount was showing but for someone reason it has disappeared comple...
It seems impossible to get on the EE apt I have tried so many time, even been into the local EE shop & they couldn’t do it
