Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I want to link my mobile accounts to my broadband account in the App.I go through the process and get a message like "There's a problem at our end, please try again later"Keeps happening, never accepts my inputs.What's the way forward for me ?
Trying to early upgrade which both App and Website says is possible. I have picked the Phone and relevant Plan (and extras etc....) but when I press go to check out I get the following immediately.....'Oops, we need to pause.... We're currently exper...
I am able to upgrade early and fine with the early upgrade fee. However, when I pick my Phone (Honor Magic v3 5g 512GB Black) over 36 months and choose the EE All Rounder Unlimited Plan (£42 no discount on the plan) then when I add my valid Local Gov...
I am writing to formally raise my concerns about the quality of your services.I have been a loyal customer, but my experiences have left me disappointed and frustrated. Below are the specific issues I have encountered:11.Since moving 6months ago i ha...
I have just switched my Broadband, TV and Home phone over from BT to EE. I have linked my devices to my account but managing all this in the app is proving very frustrating. The app seems slow and clunky and keeps going round in circles, often ending...
Hi. I’ve recently had my old number transferred over to EE. I’ve had text to say it’s complete. I’ve tried to add the account to my app but when it sends the text with PIN to verify the text isn’t coming through! It’s annoying because I want to manag...
Hi team, what’s the difference between ordering from store.ee or ee.co.uk? I understand anyone can buy from store and only customers can log in or buy on ee. But why am I saying a difference in stock? Like IPhone 16 Pro Max 256 gb in Natural Titanium...
Hi, Despite speaking to EE three times the account merge has not happened. Any suggestions welcomed. Thanks
seems like a few other people have this issue with EE. The shop section is just completely blank when trying access and upgrade... i cant access any deals online. tried various different actions on different devices always the same.
