Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
The message us option is not working on my EE app it just stays on loading. Is this for everyone? If not any idea how I can fix
Hello EE Community,I am reaching out to share my experience with the EE website and mobile app, hoping to gain insight and, ideally, a response from EE regarding these ongoing issues.Despite numerous attempts, I have found it almost impossible to com...
I just registered a problem with website not working well. Tried for a month (since joining EE) to set up payment details etc. Just a nice apology to say this part of website not working! Quick scan through on the forums here seems to be a long (very...
To maximise my parental control, I normally turn off the data on my kids phone from the EE apps or website to ensure they are not on the phone all night after the WiFi has been paused. Why is it everyday that I cannot perform this action after 10pm. ...
What is going on with EEs website. Yet again changes have been made which is making impossible to navigate to simply get the monthly business invoice. Also unable to see the log out function so that i can change businesses to print their invoice. Hat...
Hi all, I've been trying to communicate with EE via the chat function on the app or on the website for weeks now, but I invariably get a wait time which is many hours long, and again invariably, I end up getting no response whatsoever and have to sta...
I'm wanting to talk to someone about my account but there's no option for live chat any more and I don't want to phone. How do I access the live chat?
I want to log in my ee app to check the balance, but I forgot the pin code, and I can't log in the app. What should I do
On month 22 in trying to cancel my insurance but the cancel button on chubb insurance page just reloads my add ons.is it a store thing only or do i need to wait to month 24 tia
