Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Your website is working very badly. I already called EE in 2024 and was told that something will be done about this, but nothing has changed. What is going on?
Why can’t I view my bill. I receive texts and emails each month telling me I can now view my bill but I am unable to reach it until the money is taken . Anyone else have this issue on the app
Upgraded phone today. An unrecognisable number along side mine has appeared on my EE app account ? Unable to get through to EE !
I have 2 new sims from EE, I'm trying to link the sims to my account and the linking keeps failing. I have entered 4 different pin numbers that the system sends and it still won't link to my account. Now getting fed up as I can't see any way to now t...
Hello, I have a question as to why I see this message when I open the app.Thank you in advance for any help, regards.
Hi All,We have had mobile accounts with EE for years and have always been able to access the app and website but recenetly (maybe about a year?) we have been unable to log in. The error message is “We can’t load this right now.” We changed to includ...
Hi I had an Esim on my old phone and had to temporarily change it with another phone due to being repaired. I have tried to log on the app MyEE to activate it on this phone so I can use my new phone as usual and I can’t due to app not being available...
I was using live chat option in ee app and ordered new plan for my sim the ee support changed my plan and then the support asked me to check if my sim is 4g or 5g I told him give me minute to double check then I exit the ee app to check and when I ca...
Why don't EE give notice on maintenance like banking and broadband and mobile providers It's happening to often
We moved our business phone numbers to EE but our EE account will not recognise the ported over numbers. What do we do about this please? Can anyone actually help. Customer service have tried twice but nothing has been done about this.
