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App not working?

Clairefmenoza
Visitor

‎13-01-2026 11:06 PM

First time EE user here. I can’t access my bill because my app isn’t working. Keeps saying “something went wrong”? Still yet to verify my account!

0 Helpful
4 REPLIES 4
Linzi_H
EE Community Support Team

‎14-01-2026 08:29 AM

Hi @Clairefmenoza 

Welcome to the Community. 

I'm disappointed to hear the EE app isn't working as expected for you. 
If you haven't already, please try deleting and then reinstalling the app, and ensure that the device you're using is fully up to date with the latest software updates. 

I'd also suggest trying to log into your main online account to see if this is working OK. If you find the same issues happening, then please call our team, as they can check everything over and make sure your online access has been set up correctly.

Linzi 

0 Helpful
gilelvgren
Investigator
Investigator

‎14-01-2026 08:55 AM

I have the same problem with the app and online, it's been going on for weeks.  I can get as far as my profile online but when I click on manage I just get "This service isn't working right now".  I can't manage my account on the mobile app nor online via a pc.  Rang EE last week and yesterday and have been  advised this is an ongoing problem they are trying to fix.  As I almost ran out of data because I haven't been able to check usage for weeks EE have topped up my data.

0 Helpful
gilelvgren
Investigator
Investigator
In response to Linzi_H

‎14-01-2026 09:03 AM

I have the same problem with the app and online, it's been going on for weeks.  I can get as far as my profile online but when I click on manage I just get "This service isn't working right now".  I can't manage my account on the mobile app nor online via a pc.  Rang EE last week and yesterday and have been  advised this is an ongoing problem they are trying to fix.  As I almost ran out of data because I haven't been able to check usage for weeks EE have topped up my data.

0 Helpful
Linzi_H
EE Community Support Team
In response to gilelvgren

‎14-01-2026 09:07 AM

Hi @gilelvgren 

I'm pleased to hear that you've reported this to our team so they can work on getting your online access sorted out. It's also great that the team has been able to help with your data until this is resolved. As you're unable to check your remaining allowances online currently, you can always use our text service as detailed here 👉 Check my mobile balance

Linzi 

0 Helpful