EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 602292 Views
  • 0 replies
  • 12 Helpful

Resolved! Unable to link a product/incorrect birth date

Please help - EE customer service has been totally useless and don’t seem to understand the issue, all they care about is to try and get me to merge my BT broadband and my EE mobile services. I am desperately trying to link my product so that I can m...

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Resolved! cant access my account properly

For a few weeks now I have been unable to access my account properly.  I.e i cant view bills, account info, etc etc. this happens whether I'm on my phone (using app or website)  or if I'm on my laptop.  Often when i try to use the app i have to make ...

Sambo74 by Investigator
  • 495 Views
  • 3 replies
  • 1 Helpful

Resolved! App and Website both broken (or rubbish- you decide)

I've been trying for several days now to get into my account on either the app or the website. All I want to do is check when my contract is up - I currently have a mobile phone contract and a 5g home router contract. Both of these are due very soon ...

Resolved! App doesn’t work

I’m trying to link my new broadband to the EE app (new customer) but when I either Link or do tracking it bugs out and errors. My internet starts today and I would like to look at my account and bills etc. online chat said wait 24 hits that was a wee...

Kmcorky by Explorer
  • 753 Views
  • 5 replies
  • 4 Helpful

Resolved! Fraud – Unrecognised number on my account

  Hello, I don’t recognise the number 07********* on my account and I believe this may be fraud. I do not own this number. Please investigate urgently and freeze the account if necessary.   07********* [Mod edit - removed full number from post]