EE app and website

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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8147 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22177 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 467205 Views
  • 0 replies
  • 12 Helpful

Unable to download invoice

Every month I am asked by our finance team to download our EE invoice, which has never been a problem before.  I now however, in line with it looks like a lot of your other customers, am now unable to download the invoice.  I click on the download li...

tim010470 by Investigator
  • 952 Views
  • 17 replies
  • 12 Helpful

Shocking Website

I've been with EE since it has existed. What's never changed is the shocking amount of errors its web pages throw up when navigating its website. Just out of curiosity, wanted to check current full fibre packages. You click on "see broadband deals" y...

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EE app - unable to access manage broadband area

Hi. I’ve just moved from BT to EE broadband with a new router, etc. I want to check smart wifi is working, assign devices to groups, etc but the app keeps hanging when I go to manage > broadband with a spinning circle of doom! Any ideas? 

H_V_E by Visitor
  • 136 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to delete basket

I’m unable to delete items in my basket.  There is no option to delete any item anywhere on the page.  I click” edit and I’m immediately taken to a  credit check agreement page.  I want to order a phone but not the one that’s in my basket.  I’ve seen...

Resolved! Unable to empty my basket

Is anyone any further forward on how to empty your basket on ee? Even tech support are baffled. Rather frustrating as I can’t delete the items that I don’t want? 

Bex59 by Visitor
  • 411 Views
  • 2 replies
  • 0 Helpful

EE Website and App. Just bad design

I have been with EE for nearly 8 Years now, and I feel they have always had the best customer service I have ever has with a company. But I do have to say thay ever since you changed the look of your website and app a few years back, it has not been ...

AlofAwe by Investigator
  • 328 Views
  • 9 replies
  • 6 Helpful

Resolved! Linking accounts issue

I recently had to have a new EE mobile number - no other changes to the account - just a number change.  I cannot link the new number to the app and as a result of the change, a second number which is also on my account is no longer linked.i can no l...

KBurke by Visitor
  • 499 Views
  • 5 replies
  • 4 Helpful