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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589341 Views
  • 0 replies
  • 12 Helpful

Resolved! Cannot Set Up Account

EE you will not let me verify my mobile number because it’s a US numberyiu say you are sending me a code to complete my setup for my house in Scotland but you don’t 

Resolved! Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...

Resolved! Crap EE App

 Where is my account and how do I fond out how much I'm paying, plus how much longer do I have put up with this awful service...

Turn mobile data off

Hello, I manage my sons phone from the ee app but over the last week I can’t turn data off, every time i do it the toggle just flips back to on when i return into it. Is there something wrong with the app? I’ve tried on my computer but it just says s...

EM190 by Investigator
  • 199 Views
  • 5 replies
  • 1 Helpful

Resolved! Re: App not showing bills?

I have the  same issue. I cannot access/manage my mobile bills through the app or the website. I can manage broadband fine. The issue has been going on since at least November (that is when I noticed it) and I have had to get my bills sent hardcopy i...

Resolved! ee app

I cant get passed the second fingerprint stage before the app comes up with the "we've got a problem" message. I have switched off, re innstalled etc. Any ideas? 

Rob19541 by Investigator
  • 219 Views
  • 5 replies
  • 0 Helpful