EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

App not working

EE app not working. Unable to access Parental Controls.

Over this weekend we seem to have lost access to all social media sites despite parental controls being set t allow them. However, since Sunday the EE app will not load parental controls. I just get the loading icon spinning endlessly. I've uninstall...

Resolved! Need to pay my bill

Resolved! App is always getting last minute improvements

I changed my broadband to ee recently from sky. I have had ee broadband for around 2 months and countless times I have come on to remove permissions for my children's devices at night and I can not access the app. They need their devices for their al...

Resolved! Nobody has contacted me, like they said they said they will

Problem with the app

I’m really annoyed that at night time when I want to put parent control on the app goes down, this results in my child being able to continue to use the internet all through the night.

waiting for a New bank card

App not workin

Need to verify a payment via messages or my card gets blocked but ran out of my current pack- need to top up for new pack to start and APP NOT WORKING NOR IS THE WEBSITE!!

New Customer woes

I bought a SIM only contract, which is now up and running BUT, I cannot use the APP/Website - as it wont let me add my account to it. I notice there are a lot of people saying the same thing. I would also like to use my Inclusive Extra - but I hav...

Unable to Broadband in EE app

I have just had my EE Smart hub installed I am unable to manage the broadband via the app which a lot of features are only accessible through. I can sign in initially after reinstalling the app but it then just hangs trying to load up.Very annoying l...