Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I need to remove and add numbers to my account
My wife had EE broadband for several years but is unsure if she had an EE online account. Regardless, she could not log into it when she tried, even using "forgot password". Yesterday, she placed an order for new EE broadband and successfully created...
Where is my itemised billing never available online?? I pay for a service that never seems to work.
up graded yesterday to a sim only contract yesterday and got a tablet aswel since up grading yesterday keep getting this any ideas
Loading, using, speed, clarity, The EE app... seriously, am totally fed up with it within 24hrs. Rarely been so frustrated with an on-line experience. Missed a purchase; circular and serpentine methods to move around; re-starts; fails. It simply doe...
Hi, I’ve completed setup for EE TV fine and called EE, as the EE TV app does not recognise a subscription to my account and same login details.i have signed out of the app and deleted, reinstalled it and paired to my tv and I am still getting an erro...
I am trying to purchase an I Phone, but when i click complete after entering all my details it comes up with error 404, it has doe it around 5 times. Is there any way to complete the purchase without having to call EE? TIA
I purchased a PAYG sim with the 8GB subscription pack in October as i wanted to try the network out as i was thinking of leaving O2. I was pleased with the service and decided to port my number in December, but my account was still showing the origi...
When pressing the 'help' button on the ee website I no longer am able to start a live text chat. Is this feature no longer available? Or is it restricted to certain hours/days? Thanks.
