EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11543 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 25022 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 530608 Views
  • 0 replies
  • 12 Helpful

Resolved! EE APP - We can't load your information

I can't log into the app to start an online chat as it states 'We can't load you information right now', however this phone number is linked. It has been like this for some time now.Is there any other way to speak to someone virtually?

mcmilac by Visitor
  • 199 Views
  • 1 replies
  • 2 Helpful

Appalled at EE.

I have just written a 2 page back to back regarding the issues on my concerns,  regarding the EE app, to which I've not had it functioning for over five months and always promised by an advisor, that they will contact me by email.  To which they do n...

Resolved! Customer Service

Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks

Vrgm52 by Investigator
  • 39996 Views
  • 12 replies
  • 4 Helpful

How can I start an online chat with EE?

According to the forum there should be a "message us" button in the EE app under the help icon at the bottom but I don't have that option, I only have "Talk to us".I'm at work and am on the phone a lot so I can't make calls but I could have a webchat...

AlanLamb by Investigator
  • 356 Views
  • 5 replies
  • 3 Helpful

EE app help

Hi everyone. After 1 live chat, 2 phone calls and 2 promised call backs that never happened from EE I need some help from you helpful people please My EE app was working fine, until one day when I went on and it has no idea who I am and wants me to l...

1000001037.png 1000001038.png 1000001039.png 1000001047.png

Resolved! Haven’t been able to access account online or app

Hey I haven’t been able to access my account online or on app since late march I spent over 2 hours on phone at the beginning of April about this issue and spoke to 3 different tech support members and I was promised it would be fixed I check once ma...

Resolved! EE app error

My app is show on screen Your account is now closed.So please check this issue and resolve it.Two month i used this sim as pay as go and after i used pay monthly like contract base.So please resolve my app issue.Thanks  

Ali315 by Visitor
  • 161 Views
  • 2 replies
  • 6 Helpful