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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12238 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25776 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542991 Views
  • 0 replies
  • 12 Helpful

App down!!!!

How the heck is the app down and showing  ‘we are improving your app’ at 2300 on a Saturday night!?!?!? This is beyond ridiculous. Every single night  the app isnt available between 2200-0000!!! I’m done with EE. I’m taking my three phones elsewhere ...

Resolved! App update

This is a total joke every other weekend they are updating this app never during the week or early hours 

Tony5725 by Explorer
  • 137 Views
  • 1 replies
  • 1 Helpful

Resolved! Terrible app / website

Please fix the issues with your app and website.  I cannot see my products, link any new ones, see my bill or make a payment.   For a small business just moved to your service this is not acceptable. 

GregD1 by Explorer
  • 162 Views
  • 2 replies
  • 2 Helpful

Unable to load right now

Hi all when I try to login to my ee app it logs me straight back out, and also when I log in to the EE website and click on my profile it just says “we can’t load this right now” and I can’t access my account to check my bills etc…. id appreciate any...

Ashley144 by Investigator
  • 1049 Views
  • 14 replies
  • 12 Helpful