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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11652 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25239 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 534024 Views
  • 0 replies
  • 12 Helpful

Resolved! Discrepancy between DoB in the website and the system

Hi, I have recently switched to EE and when I tried to link my device through the app to my EE account where I ordered my plan, I found that it got rejected. Upon checking my profile to see if everything was in order, the Date of Birth shown on the w...

OseDoe by Visitor
  • 577 Views
  • 5 replies
  • 2 Helpful

Resolved! Issues paying online

I've had my services suspended about a week ago because I unfortunately got behind with my bill.I was able to pay last month's bill in full, and over half of my recent bill but my services are still suspended.I keep trying to pay the remaining balanc...

Resolved! Transfer of account following bereavement

Hi, I recently informed you about a bereavement and I wanted the account transferred to myself.  I’ve received the final bill but my online account is showing the old details and nothing is showing against my name. How long does the transfer take? Wi...

Resolved! Changing phone plan

Hi guys, how can I change the plan on the iPhone app? In the "Manage" section it just shows my monthly spending and that's it. I want to be able to downgrade my plan so I could pay less. Do you have any idea how can I do this on the app? 

1ttt by Visitor
  • 312 Views
  • 4 replies
  • 3 Helpful

Resolved! Online upgrade area of website isn't working

Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" an...

Resolved! Pin

Hii have a problem with my EE app im trying to log in and I need a pin? I don't have any and don't know where to look

Resolved! Your app sucks!

When topping up, the app asks you to approve the transaction in your banking app and when you do and return to the EE app, that link has closed itself as it is an in-app web popup! This makes it impossible to top up and has to be the worst design fla...

DamianF by Visitor
  • 489 Views
  • 4 replies
  • 3 Helpful