Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I can't log into the app to start an online chat as it states 'We can't load you information right now', however this phone number is linked. It has been like this for some time now.Is there any other way to speak to someone virtually?
Hi My email address has been cancelled due to a change in my job, and now I cant log into my account as it asks for the pin which has been sent to my old email address, how can I get this changed when I cant access it any more, really need some help ...
I have just written a 2 page back to back regarding the issues on my concerns, regarding the EE app, to which I've not had it functioning for over five months and always promised by an advisor, that they will contact me by email. To which they do n...
Hi Can someone tell me the Telephone opening hours for the EE customer service On Saturday and Sunday Thanks
According to the forum there should be a "message us" button in the EE app under the help icon at the bottom but I don't have that option, I only have "Talk to us".I'm at work and am on the phone a lot so I can't make calls but I could have a webchat...
hello
Hi everyone. After 1 live chat, 2 phone calls and 2 promised call backs that never happened from EE I need some help from you helpful people please My EE app was working fine, until one day when I went on and it has no idea who I am and wants me to l...
Hi. I'm trying to add sim card number to my account so I can top up data / check data usage but I'm using it in a camera , so I'm unable to receive a text message code for 2 step verification. Is there anyway I can add this device without 2 step veri...
Hey I haven’t been able to access my account online or on app since late march I spent over 2 hours on phone at the beginning of April about this issue and spoke to 3 different tech support members and I was promised it would be fixed I check once ma...
My app is show on screen Your account is now closed.So please check this issue and resolve it.Two month i used this sim as pay as go and after i used pay monthly like contract base.So please resolve my app issue.Thanks
