Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have a triangle with exclamation mark showing when managing devices on WiFi network. What does this indicate.
Why is the live chat on the website not available the same hours as the live chat on the app? Even when logged in on the website it tells me live chat closes at 20:00. On the app it's available until 22:30. My work hours mean that I can't ring them o...
I can see several people have taken the time to post similar messages, but this is quite important. The app is shockingly badly made, and the website is really not much better. The app simply gets stuck in a loop every time I try to log in. I have NE...
After moving from BT to EE and having 2 mobile accounts as well I still can't link my accounts. I have called several times to be told there is an internal problem and even that my Email address at EE was listed incorrectly. 2 weeks on and still can'...
Im trying to delete myEE account,I am not with EE anymore and i dont want to have my email or details or their database,im trying to delete this for months , i keep ringing customer support but nobody seems to know just how to delete myEE ID profile ...
Having trouble on the website after logging in,i am on day 2 of eetv and it wont recognise my account, it just keeps saying it cant find account,yet i am set up and logged in???
Hi can someone please help me. My EE perks account has been deactivated and I can't access my additional codes for my husband to use. I have no emails from EE perks and it just says it's been deactivated with no instructions to reactivate it.
What is the issue now... been trying to login to the app / online for a few months now. Everytime I call I'm told there's a 'patch' but it's not up and running yet!! How can you expect customers to manage accounts online if you can't fix a simple thi...
i can not find the message us tab in the help section , have downloaded the app today so I assume its up to date. I am unable to call ee so I need to use this tool but cannot find it anywhere in the app?
Hi - I joined EE about a week or so ago. I didn’t have a seamless port experience and couldn’t initially receive OTPs which held up getting setup. That eventually corrected itself after a few days. I’m now trying to pair my SIM to my account in eithe...
