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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15600 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28653 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 573874 Views
  • 0 replies
  • 12 Helpful

Resolved! Trade in Issue

Hello,I was looking at options for an upgrade and was looking at the Google Pixel 10 Pro 256GB. When selecting the option for Trade-in, i'm only able to trade in a phone if it is the same brand as the phone i'm looking to buy, is this correct? This i...

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Arnozio by Visitor
  • 424 Views
  • 5 replies
  • 1 Helpful

Resolved! Tv

My tv picture is constantly going off or picture is that distorted it's unwatchable.   

Mattrob53 by Investigator
  • 292 Views
  • 5 replies
  • 2 Helpful

Resolved! Re payment

Trying to pay my bill But for 24hrs now keep getting planned maintenance page Was not warned about maintenance going on Cannot get onto payment page When will it get fixed, so I can pay my bill 

Resolved! Transferring eSIM in usa

I’m in the US buying the new iPhone and want to transfer my eSIM but it’s not letting me. The app also says it’s under construction- any help!

FIW by Visitor
  • 224 Views
  • 1 replies
  • 1 Helpful