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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 602435 Views
  • 0 replies
  • 12 Helpful

Resolved! App doesn’t work

I’m trying to link my new broadband to the EE app (new customer) but when I either Link or do tracking it bugs out and errors. My internet starts today and I would like to look at my account and bills etc. online chat said wait 24 hits that was a wee...

Kmcorky by Explorer
  • 755 Views
  • 5 replies
  • 4 Helpful

Resolved! Fraud – Unrecognised number on my account

  Hello, I don’t recognise the number 07********* on my account and I believe this may be fraud. I do not own this number. Please investigate urgently and freeze the account if necessary.   07********* [Mod edit - removed full number from post]

Resolved! Linking my EE mobile to my account

To anyone at EE that may be listening - why can you not link my mobile to my account?Started in December 24, contacted help twice since only be told:- 'This is a known problem'- 'Wait a few days'- 'You're in the 20% of customers that are affected' (m...

Resolved! App

The EE app has not worked for me for at least 3 months now.AND IT IS STILL DOWN WHY DID BT SWITCH TO EE

John_RED5 by Investigator
  • 402 Views
  • 8 replies
  • 0 Helpful