EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8151 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 22181 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 467353 Views
  • 0 replies
  • 12 Helpful

Service code

I've recently been logged out of my netflix account and told this is because the email address has been changed. I haven't changed it. To reset this I've been told to log into my EE account and get the service code. I haven't been able to find this, ...

Mikelan by Visitor
  • 940 Views
  • 3 replies
  • 0 Helpful

Resolved! Where to add PAYG to my account?

I'm monumentally confused and I've searched the forums.I have a PAYG SIM in my phone. I've created a blank EE account on the website.Where is the option to add the PAYG number to the account so I can manage it online and top it up without doing anony...

Resolved! Can’t log in to upgrade

Here is the problem. When I log in to upgrade my phone in the app it takes me to the website and then says it can’t log me in properly. If I check in my account I am logged in but a yellow banner appears at the top saying i cannot be logged in but I ...

AJMills by Explorer
  • 251 Views
  • 3 replies
  • 4 Helpful

Resolved! Unable to access Website and App

Hi All,We have had mobile accounts with EE for years and have always been able to access the app and website but recenetly (maybe about a year?) we have been unable to log in. The error message is “We can’t load this right now.”  We changed to includ...

Jessb6 by Investigator
  • 226 Views
  • 4 replies
  • 7 Helpful

Resolved! Web site not showing account details

Previous many months ago, after logging on - under 'manage' all options displayed correctly, nothing has changed my end, but now all I get is 'sorry something went wrong'  - try later when we have fixed it, and 'This service isn't working right now' ...

MikeG19 by Explorer
  • 193 Views
  • 3 replies
  • 2 Helpful

Unable to upgrade online

I'm due to upgrade - the website informs me of this fact every time I log in.  Unfortunately whenever I click on the upgrade link nothing happens.  The only thing I can do is go directly to the shop and buy a new phone or sim but there's no option to...

RachaelR by Investigator
  • 4946 Views
  • 26 replies
  • 15 Helpful

Resolved! mobile plain upgrade

Hi guys. Maybe I want to "upgrade" my mobile plan but I can not do it.I can not see any plan because webside of EE is not working well as usually.Someone can solve this problem?Always I get "internal server error" when I try to "watch" the mobile pla...

flydomi1 by Contributor
  • 506 Views
  • 11 replies
  • 4 Helpful