Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Here is the problem. When I log in to upgrade my phone in the app it takes me to the website and then says it can’t log me in properly. If I check in my account I am logged in but a yellow banner appears at the top saying i cannot be logged in but I ...
I switched from BT to EE back in March - not only did it nearly take a month to reconnect the landline and new broadband, but I am now left paying for paper bills whilst I cannot get the EE app to recognise my account and link the landline and board ...
I have been trying to down load my bills on the app and also through the website as well as messaging 150 with BILL and no response. Is anyone else having issues viewing there Bills?
What absolute **bleep** joined EE mobile and broadband in March and still unable to access the alleged App, got to be close to 30 calls to guides and technicians plus visiting EE shops and not one person has been able to get access for me after movin...
Hello, I just found that when you want to upgrade a sim only tariff - it adds Scam Guard price 2 times. On the video you can see that base tariff price is 17£, but if I add Scam Guard on the first screen it changes price to 18£ and then on checkout p...
Hello EE Community,I am reaching out to share my experience with the EE website and mobile app, hoping to gain insight and, ideally, a response from EE regarding these ongoing issues.Despite numerous attempts, I have found it almost impossible to com...
I'm a new business customer who joined EE and simply cannot link my device to the app, error message appears. I've been in persistant contact with tech support for almost 2 months now it's getting enormously frustrating. Have tried calling, emailing,...
Staff in store advised me to remove the account holder tag and re-add just the end-user tag from my husbands line as he was getting bombarded from EE reps selling additional services. I have repeatedly opted out as per GDPR.Removing the bill payer ta...
My app has not worked for months and no matter what I cant login. I use the website and it constantly crashes and doesn’t work. How do I fix this? It’s beyond a joke
I am trying to add additional product to my contract but every time I click on additional new line option, it takes me to new page but as soon as I select something it takes me back to the upgrade/additional new line page. Both website and app. 13yrs...
