Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I’ve been with EE for many years, and in the last 2 years I’ve not been able to login a single time. I’ve attempted with my devices on numerous networks at different time of the day, there’s always an error.Is this a management issue?
The app is not working hasn’t been now for weeks . I cannot change any of the device settings I have set or the parental controls. Just keeps saying there’s been a problem . When I dig into the web page it will let me access certain parts of my accou...
how do i up my price cap on ee website
Hi Today I upgraded my phone and transferred my contract to a business contract. I’ve been with EE with the same mobile number for years. When I log in to the EE App, it remembers who I am from my sign up credentials, but it does not recognise my mo...
my old number has ported over now and can receive calls but I cannot link my sim to my account. I input my number for a code to confirm it’s me however I never receive the text from EE no matter how many times I try
I have EE broadband and EE SIM PayMonthly, I want one more SIM, so in EE app I can see EE one which gives 20£ discount per month and contract will be monthly but when I tried to buy I see this.Is there any sense putting restrictions online but allowi...
I noticed one of the telecom operators in UK is offering a year of AI-free service. Is there any plan in the works for EE customers to enjoy AI-free service for a year?
Hi! Wondering if anyone can help me as I feel I’m going round in circles. I used to be able to access the app to pay my bill and just generally keep an eye on my account , however for some reason lately I can’t get into it. Keeps saying the given nam...
Hello, I'm unable to access my phone and landline bills on the EE website. Has anyone any idea how I can resolve the problem?Thank you
Is there a way to change the EE ID that my Community account is associated with?
