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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13207 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26475 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 554739 Views
  • 0 replies
  • 12 Helpful

Online limited plan cannot be purchased online?

I am a existing customer and would like to purchase the 24-month contract for existing customers online. However, for three consecutive days, I tried to log in with different smartphones and desktop computers to purchase the summer limited sim only p...

Yan123 by Visitor
  • 139 Views
  • 1 replies
  • 0 Helpful

Message us??

Hi, Has this option to contact EE this way been removed?  I’ve tried on the app and on the website but still cannot get the message us button to appear. is there a way to email them instead?  Thank you 

Mazza26 by Visitor
  • 191 Views
  • 3 replies
  • 4 Helpful

EE "Service status in your area" never works for me

Every now and then I receive text messages from EE stating that there is a problem in my area, there is a link to the service status checker to look for updates (ee.co.uk/help/service-status). I have tried this service on numerous occasions and have ...

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RhidianD by Explorer
  • 388 Views
  • 3 replies
  • 2 Helpful

Resolved! Website is shockingly bad

The website is junk. When clicking on a link from the home page it either shows an error message or just blanks and then returns to the page I was clicking from. Been like this for days now.Looking at upgrading but if they can't get the web page to w...

1971 by Investigator
  • 271 Views
  • 3 replies
  • 1 Helpful

text messages

Is there a way where I can access my phones text messages on here.  Does the community keep a back up?

Resolved! Chat feature

Could someone please tell me why the chat feature isn't available? 

IAmMe30 by Investigator
  • 397 Views
  • 9 replies
  • 3 Helpful