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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15229 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28241 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 570039 Views
  • 0 replies
  • 12 Helpful

Cannot access my online account/app

Hi all,I’m new to the forum.For the last three or four months I have been unable to view my account online or use the EE app, and becoming more than frustrated now with the lack of help from EE.When I try to login I get an error saying something went...

My account has been closed and I cannot reactivate it

I have had an EE account (login to the website and app) since 2023. However, as I stopped to use the product I had, my account has been closed. Although I can still log in, I get a message saying "Your account is now closed". I have recently started ...

Bad message 431

I’m experiencing a persistent issue when attempting to log in to my account via the EE website using Google Chrome. Each time I submit my credentials, I receive the following error: Bad Message 431Reason: Request Header Fields Too LargeThis occurs ev...

admin50 by Explorer
  • 281 Views
  • 3 replies
  • 0 Helpful

How Do I Speak to a Person?

Both my phone (calling, not internet) and my broadband aren't working.EE is suggesting I PAY to text them about the broadband issue. Which is not my fault - not sure why I'm the one who should pay for the messages. I need to speak to an actual person...

member42 by Visitor
  • 329 Views
  • 3 replies
  • 3 Helpful