EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 599845 Views
  • 0 replies
  • 12 Helpful

Resolved! Re: This service isn’t working right now

This service isn't working right now seems to be a bug in the system. I mean, I cant get to see anything on the portal if I want to manage my services. I have a mobile service and consider adding broadband, but it seems impossible to check. This mess...

Piotr_55 by Visitor
  • 935 Views
  • 13 replies
  • 3 Helpful

Resolved! EE App

I cannot link my number to the app. Do not know why.

Resolved! Problem with me account.

I trying to log in online and on the app, but the pages won't load. It keeps saying the site isn't working or please try again. I haven't been able to log in to my account for three weeks. Please help.

Wiola12 by Visitor
  • 208 Views
  • 2 replies
  • 2 Helpful

Resolved! Rename numbers on account

Where you have multiple numbers on an account, is it possible to add a name to each number...to make it easier to select the correct one when looking at the account details?Thanks

Resolved! Passkey on iPad?

Hi, just want to check if EE passkey support is available on Google accounts and on iPad? As I know, it was working before, when it was last done, but now it says, after it was resent, that the EE passkey doesn’t support iPad.

Anime1 by Contributor
  • 282 Views
  • 4 replies
  • 1 Helpful

Login failure

I have a problem loging in to EE. I can log in succesfully on my smartphone but when I try to access the EE site from my laptop I am not allowed too. I can log in  and post to this comunity without any problem, so I am confused as I prefer to use my ...

JZW_2025 by Established Contributor
  • 218 Views
  • 2 replies
  • 3 Helpful

Resolved! EE mobile app.

Why do EE keep changing the app, it never never works, and when it does I get everything set up and then they change it yet again. Now I am unable to link my products, and always gets a message say (We're having trouble linking your products) come ba...

HENDO84 by Investigator
  • 403 Views
  • 6 replies
  • 2 Helpful

Resolved! Website and App

What’s going on, I haven’t been able to get on the app or the website to manage my account, this has been going on since well before Christmas, I have sp9ken to EE who said it was a problem with the app and website, it’s been going on far too long no...

Resolved! Fix your website if you want to be paid

Just a friendly suggestion: if you want your customers to pay their fees you should at least provide us with the means to do so. I have been unable to use your website in both Firefox and Chrome for months now, only receiving a patronising message ab...

Screenshot_2026-01-29_11-38-53.png
EError by Investigator
  • 284 Views
  • 3 replies
  • 2 Helpful