Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have been a broadband customer for 13 months, I am interested in getting a monthly SIM card but every time I try, it directs me to my account that says “hey {name} it looks like your account’s still being set up! I have tried on the app and differe...
I have purchased a 24m Sim Contract with EE through BT..I already had an existing EE account from when I had a EE dongle when my Sky went down but I’ve started this contract under the same email and details but when I log in to EE I only have the EE ...
Hello, im looking for assistance as my account seems to be stuck on the 'moderate' 13+ setting.I usually wouldnt' and do not care as it doesnt restrict anything I really care about but I am trying to enable an extension for safari on my phone however...
Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...
I am a new customer and ordered a new phone . I have paid £30 upfront cost which was verified by my bank . I ordered it 5 hours ago and no confirmation email . I tried to do it yesterday too but as they said the amount was pending it did not go throu...
I have an additional line on my account which is a sim only however I want to upgrade to get a handset package. When I click on the option to upgrade it says it can't log me in but I can still upgrade etc? Is this a glitch? Surely the fact I've follo...
Honestly I'm sick to death of this message!! I pay extra to get the WiFi enhancer so that I can use the app yo make sure all my sons devices go off at bed time. Yet the app seems to CONSTANTLY be "being improved" so I can't use it. It's not like it'...
It’s allowing me to log in to the app but as soon as I select the data gifting option, the screen goes blank and I can’t do anything. I’ve tried it through the browser too instead of the app and it’s doing the same thing it’s been like this for a fe...
Clicking option to upgrade and get a message saying they are making some changes. Anyone had this before? I want to upgrade but may go to 02 if I can't do this online
Hi all the problem has been going on for months last year up until I think up to about Oct 2024 from then I can’t log into my ee so now I have to ring up and pay my bill the same if I want to gift data, I’ve tried deleting the app also logging in onl...
