Problem with order

KTC3007 · ‎09-06-2026

I placed an order on Saturday to switch my network to EE and purchase a new pay monthly phone. I have received a text to say there is a problem with the order and to message EE but when I click on the 'message us' the chat function doesnt work. It wont let me type anything in the box. I have attempted to ring EE but I cant figure out which department to speak to and I have been around and around the houses. When I attempt to track my order online, it just says there is an error. Please help!

Northerner · ‎09-06-2026

Hi @KTC3007

There is no account access on these forums. You'll need to speak to EE CS on 150 or via another number:

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎09-06-2026

Hello @KTC3007 ,

Welcome to the community,

When ringing customer service, press option 2, which should get you through to the right department, such as billing or accounts. It does not matter, as someone will connect you to the right person, I would have thought.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.