I have never been able to see my bills, my device or anything other than my name, address and dob, email in my account. This is for over 2 years now and EE just won't sort it out. I have contacted EE lots of time, made 2 formal complaints.and they still can't do it - the most basic of information and they won't do it but they still take money every month.
The website is just awful, it errors all the time, I have to log in twice every time and turn get an error. The app is just as bad, it goes round in circles and does nothing.
EE should sort this out because it isn't just me, this has been going on for years and people constantly complain. What is wrong with EE! Maybe they just don't have the adequate staff to resolve it or they just don't want to spend money.
I'm looking to move away from EE because they really are useless and incompetent. I have never experienced such a bad user experience in my life as EE. It's awful!
EE systems and software isn't fit for purpose and should either be given to a company to sort out or just dump it altogether. Basic information should be available to every account holder but if EE can't or won't show this information there is seriously something wrong. Tue leadership obviously don't care about customers at all.
