EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Re: Still can’t link phone to account

Hi, I have had the same problem since joining EE in November 24, have made more calls than I can count all to be told it can’t be solved. Pretty frustrating really, I want to be able to view my products and options regarding upgrades/additional servi...

Resolved! We're unable to retrieve your account details right now

Hi ,Does anyone else have the same issue , i recently renewed my broadband and purchased a new sim card ..... but when i go to check my account online i keep getting the same error message " We're unable to retrieve your account details right now"......

Resolved! No account details showing on login

I’m able to login to my account but whenever I do I see… We can't load this right now There's a problem getting the information to you. Try again or get in touch if it's urgent.It’s been going on for ages. I spoke to someone this week who also had is...

We’re having trouble linking your products

No billing details or info of my numbers on app or web. I can log in, but linking a device when I have 4 months left seems odd.has the app changed tried update same issue.

App not loading

I’m trying to view my latest bill but I log in to the app and it comes up with an error same when I am trying to sign on on the website. Is there a problem with EE at the moment?

Positive feedback

Hi ,I would like to leave positive feedback for a gentleman who works at the Leicester city centre store called Kav.We met him a few years ago when he worked at the Beaumont leys store and had not seen him in a while due the that store being closed.W...

Resolved! Can't link phone at all / Live chat gone

Hello,I've been trying to pay my bill for the past 2 months but the EE app after about 3+ years has randomly unlinked my phone. Now whenever I try to link it, it just says error and try again when they've fixed it. Also, I have horrible anxiety and c...

Resolved! EE App not working, 'manage' option not available

I agree, clicking 'Manage' either in the web page or in the App does not allow me to link my Mobile. [Mod edit: Added title]

Resolved! EE App Not Working on Iphone

I'm having trouble logging into the EE app on my iPhone 14 Pro Max. Each time I try, I receive the following error message: "Sorry, there seems to be a problem."I'm able to log in successfully via the EE website, so this issue seems specific to the a...

Resolved! how do i add another bank card to my app

hi how do i add another bank card onto my ee account ?