Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I'm due to upgrade - the website informs me of this fact every time I log in. Unfortunately whenever I click on the upgrade link nothing happens. The only thing I can do is go directly to the shop and buy a new phone or sim but there's no option to...
Hi guys. Maybe I want to "upgrade" my mobile plan but I can not do it.I can not see any plan because webside of EE is not working well as usually.Someone can solve this problem?Always I get "internal server error" when I try to "watch" the mobile pla...
I frequently sign into the app to transfer data to by daughter's Sims and also when we would like them to limit screen time. I'm constantly frustrated at how often it's unavailable rendering it useless. Anytime after 11pm it seems. I don't want to ha...
Like others when I go to the basket to remove a package there is no bin or 'remove from basket' option.
My SIM-only contract is ending tomorrow and I want to change to another SIM-only deal... however, I CAN'T LOG INTO THE WEBSITE OR THE APP TO UPGRADE! Please let me know why you're forcing existing customers to call you when they want to change their ...
I have both my Mobile and BB with EE, For several months I’ve been trying unsuccessfully to see my mobile phone Account online. The Tech agent can see both my accounts in their system and tell me they need merging. Unfortunately, 6 months later they...
Hey, I have an issue where I have left the armed forces and don't have access to my email registered to the EE perk account. A recent search on this website showed that veterans are still eligible for EE perks, however I'm unable to login to verify e...
When I joined EE nothing would work. They had to crest me a whole new account with a different email just so I can view my bills.Now I’m trying to view the WiFi 7 offers and other sections on the account but I just keep getting the same message. “ So...
Hi
Hi I have a couple of lines on my account and I’m getting texts for order, bills etc going to the wrong phone I’ve got my phone number on my account and it’s on the EE app but still everything is still going through to my other phone. If I order som...
