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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 616694 Views
  • 0 replies
  • 14 Helpful

Resolved! Change of Email

I have been trying for some time to change my email address on my EE account login details. I change it on the website and it says that a code has been sent to my phone and it never arrives. I have called the Customer Services number 150 and end up g...

Resolved! Evening Maintenance on the App AGAIN!

We have only just switched to EE a month ago and one of the selling points  for us was the control we would have with the App as advertised. Having 3 teenagers and a 12 year to police we hoped this would help to make our lives a bit easier. I have ju...

Resolved! Multiple issues

Hi, I'm hoping people can help me out.My first issue is: I recently changed my SIM only deal, going from PAYG £35, to a pay monthly deal £22. When I try to log in to my account, either online or through the app, I'm met with a message saying "view fi...

Resolved! Customer Service is a joke

After visiting my local EE store to  try an resolve my issue, I was told it could only be dealt with by calling EE Customer services or using the webchat service.I have rung customer services 3 times today, each time after being on hold for over an h...

Kaifer by • Explorer
  • 935 Views
  • 3 replies
  • 2 Helpful

EE app not working. Unable to access Parental Controls.

Over this weekend we seem to have lost access to all social media sites despite parental controls being set t allow them. However, since Sunday the EE app will not load parental controls. I just get the loading icon spinning endlessly. I've uninstall...

graemefr by • Investigator
  • 2878 Views
  • 12 replies
  • 1 Helpful

Resolved! App is always getting last minute improvements

I changed my broadband to ee recently from sky. I have had ee broadband for around 2 months and countless times I have come on to remove permissions for my children's devices at night and I can not access the app. They need their devices for their al...

Ajtk1986 by • Explorer
  • 406 Views
  • 1 replies
  • 2 Helpful
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