EE app not working. Unable to access Parental Controls.

[graemefr]

Over this weekend we seem to have lost access to all social media sites despite parental controls being set t allow them. However, since Sunday the EE app will not load parental controls. I just get the loading icon spinning endlessly. I've uninstalled and reinstalled the app 4 times now. As well as rebooting the router. No change. 

Anyone else experiencing this and or have a solution? 

I'm using a Pixel 6a. 

[Chris_B]

@graemefr  have you tried clearing the device cache?    Uninstall the app clear the cache and then reinstall the app. 

[graemefr]

Thanks @Chris_B  Yes I've tried that and its still not working. Customer support said theres an app upsdate i the next 24hrs. 

[Chris_B]

@graemefr  Have you tried via your online account? 

[graemefr]

Yes I have @Chris_B  The online account won't let you change parental controls. It simply points you to the app.

[Katie_B]

Thanks for confirming @graemefr. 

Did our customer care team try removing content lock for you?

Have you been able to check this morning to see if there is an update available?

Katie

[graemefr]

No they didnt. Not sure why there woud be a content block. 

And the app is up to date. 

[Katie_B]

I'd recommend giving us another call @graemefr. 

Please keep us updated here on the community. 

Katie

[Ega]

Have you fixed this? I am having the same problem. may I know  how if you fixed it? Thanks

[Linzi_H]

Hi @Ega 

Welcome to the community.

I'm disappointed to hear you're having some issues trying to access this through the EE app. 

If you contact us directly our team can help further.

Linzi