@StacyLou22 have you tried again now ? When accounts go off-line there is no way to access your account via online or the app whilst this is in progress and you need to wait until everything is back up and running. EE do account Maintance late at night so the vast majority of customers are not affected
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
