17-06-2026 12:37 AM
17-06-2026 12:51 AM
Me again. I've been trying to pay my bill for 3 weeks now. I've also been cut off, can't phone because I suffer from anxiety and struggle to communicate over phone. I just need my WiFi back on. I'll give them till end of play today otherwise im out. Usual don't care about circumstances of customers just want to screw you out of as much as they can. I felt pressured by salesperson who came my door, before I could explain I was happy with the sky deal i had,he had me switched over. Didn't have energy to argue with him, as I was 2 days out of hospital after suffering from a heart attack. Your app is 💩. 2days!!
17-06-2026 08:13 AM
Good morning @Dsl68.
Thanks so much for coming here.
I'm sorry to hear you have been disconnected whilst trying to make a payment on your account.
Have you tried making a payment online rather than over the phone?
When you have a moment please also check your community inbox, I'd love to see if we can help.
Katie