Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi all when I try to login to my ee app it logs me straight back out, and also when I log in to the EE website and click on my profile it just says “we can’t load this right now” and I can’t access my account to check my bills etc…. id appreciate any...
Anyone else having problems with upgrading and it comes up with this message …. When It says log in I do then i go into the upgrade page and then I drop down banner says “Unfortunately, we couldn't log you in, but you can still buy or upgrade - just ...
Even though I have an active EE SIM plan, I am unable to do anything on the website, I don't even see my plan or subscriptionActually I have an active SIM plan---------------------------------------------------------the screen I see when I clicked op...
Hi how do I link up my phones on my iPad EE app?
I'm so frustrated right now. I switched my broadband from BT to EE as they have been promoting!I already had an EE account which had been used a long time ago for mobile dongle but inactive. After the switch, I don't have access to my new EE broadban...
Since I joined EE in April, I've not been able to access account information on either my mobile or laptop. Why?
HiThere isn't an option to delete something that I don't want in my basket online. Can anyone advise? I have already cleared cache & cookies
Been trying to upgrade to an S25 ultra but get the above message. App says I'm eligible and my contract ends 26th Feb 2025 but there are simply no options available.....I cant even switch to a sim only plan. I've recently taken out a second contract ...
