EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Re: Call logs

I need too see my call log

Resolved! How the **** do I find my broadband bill on the website?

I have broadband and mobile with ee.When I log in on the website it always takes me to my mobile details. I used to go to 'bills' and it gave me the option at the bottom to see my broadband bills.That option now seems to be gone.I cannot find any wa...

Resolved! Can't log into app

Hi I recently upgraded my phone. I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks

Resolved! Can’t login

Whenever I try to log in on the app it says there’s an error, tried logging in on safari and says there’s same thing error retrieving my information all details correct it’s been doing this for days I go to Italy today and can’t access any roaming pa...

Resolved! upgrade

Hey I have been offered a free early upgrade but when u try to do it online it comes up with. No plans available on every phone. I have rang and there can do upgrade but I am unable to get the deal online and are wanting to charge me and extra £20 i...

Resolved! EE app does not work!

I have seen alot of people stating this app never works i have recently merged from BT biggest mistake ever! i have spoken to tech team twice said they was sorting this issue i cannot access my internet controls nor can i even see my BILLS!! i never ...

Why is ee website so crap

Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it

Resolved! Mobile Account wont link

I recently moved my BT family sim ftom BT to EE but the app won't let me link my mobile it just says ' great we've found your products, but when trying to link it says already linked to another account.I am now doubting the move as this seems yo be ...

Resolved! Trouble with trying to get a sim

Hi. Im logging in via the app. Selecting sim i want, it then goes to website. Makes me log in again, then pops up with a msg saying "account closed", if my account was closed then why am I paying for expensive full fibre? Thats a lot of money to b...

Resolved! Mobile plan and bills

Is there a real person on the EE team in UK who can help with a simple issue of me not being able to accesing my account to see my plan, usage and bills instead of going around a circle over and over again for no result at the end!