Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Please tell me how to turn off my safe search before I leave an go to another network
I have never been able to see my bills, my device or anything other than my name, address and dob, email in my account. This is for over 2 years now and EE just won't sort it out. I have contacted EE lots of time, made 2 formal complaints.and they st...
I’ve not been able to access live chat for months I’ve tried on pc, phone, app and website and the chat option isn’t there only the option to call. I’m a broadband and mobile contract customer and need to use live chat. I’m being wrongly charged for ...
I have the same issue. I cannot access/manage my mobile bills through the app or the website. I can manage broadband fine. The issue has been going on since at least November (that is when I noticed it) and I have had to get my bills sent hardcopy i...
I have been trying for some time to change my email address on my EE account login details. I change it on the website and it says that a code has been sent to my phone and it never arrives. I have called the Customer Services number 150 and end up g...
We have only just switched to EE a month ago and one of the selling points for us was the control we would have with the App as advertised. Having 3 teenagers and a 12 year to police we hoped this would help to make our lives a bit easier. I have ju...
Hi, I'm hoping people can help me out.My first issue is: I recently changed my SIM only deal, going from PAYG £35, to a pay monthly deal £22. When I try to log in to my account, either online or through the app, I'm met with a message saying "view fi...
After visiting my local EE store to try an resolve my issue, I was told it could only be dealt with by calling EE Customer services or using the webchat service.I have rung customer services 3 times today, each time after being on hold for over an h...
Does EE still have live chat, can’t find it anywhere?
Hi allTrying to buy an Apple MacBook Air, everywhere tells me I can purchase from £30.19/month, which is the 48 month 0% interest option. When I click to apply for finance the screen either hangs or if it does work, only offers upto 9 months! This is...
