Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi there, I’ve been unable to see my account on My EE for a few weeks now. I have the correct username and password, it sends the one time password periodically which works but instead of seeing my account, I see an error page saying try later.I’m po...
EE website is absolutely rubbish. I cannot find my bill or details of my package anywhere. All there is is a big banner telling me to download the app to view my bill. I don't want the app. (I'm sick and tired of needing an app for everything tbh). I...
Any one else who can not see billing on app or computer
HelloMy son's phone is now out of contract so want to upgrade - when i go to check out i get the following message "We're currently experiencing technical issues online right now. Please come back later, alternatively give us a call or visit us in st...
Hi,Ever since we've had our new smarthub (since around 25th June I think) I've been trying to set up WiFi controls via the EE app. The app has been showing "Preparing Update" continually, with a spinning icon.I've removed the app and reinstalled, res...
Some times it logs in sometimes it doesn't, when it does i can't view my bills or anything it just gives a issue on the website as for the app i enter my details and it just send me back to the login screen. i have cleared the cache and data. its not...
Is there no Live Chat anymore?Have tried to access through app and online but no option just the option to call??
Been having this issue for a while where I cant look at upgrade deals or any broadband deals as I get this message: " Sorry, something went wrong on our end We’re working to fix this. Please try again later. "I have called a few times about it and th...
*********** Mod edit: [please don't post personal information on the community].
I have a bill to view but the only thing I can get working is my profile, I assume the website is down I can login sometimes but nothing really works. Tried on multiple devices, different networks etc.
