Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I am trying to view my plan but are not able to get into it
Had broaband installed on 2nd June and not been able to manage it in the app. My EE sim showed up straight away but the broadband wont load! It just says bill is pending and cant check hub speed and to call 150. Only place ive been able to manage it ...
I currently have broadband with EE and was also looking to get a sim card, but whenever i try to look into "EE One" or "Explore Mobile" on the website i get "Your account’s cancelled To get our best prices, you need to be an EE customer." the broadba...
When attempting to connect my Apple Watch S9 to my mobile plan, which supports the watch, and I try logging into EE following the steps, it states a system error has occurred.Watch app > Mobile service > Set up mobile service > Log in > Complete 2FA ...
Hi all, I've been trying to communicate with EE via the chat function on the app or on the website for weeks now, but I invariably get a wait time which is many hours long, and again invariably, I end up getting no response whatsoever and have to sta...
I have switched to Virgin media, as EE are awful service, They want me to return my old kit, I requested a returns label, they said it would me e- mailed to me and I could print it out, 2 weeks ago !! Still nothing, I found the returns bag, packed th...
I cannot download bills when clicking on the download button. The screen just keeps flashing on and off. Why is this never used to have this problem.
This service isn't working right now seems to be a bug in the system. I mean, I cant get to see anything on the portal if I want to manage my services. I have a mobile service and consider adding broadband, but it seems impossible to check. This mess...
Is there an actual way to find out what my data usage is, not my allowance?
I cannot get past this step on my RE app without setting up a PIN. I am happy with my password which I can remember but I would not remember some random number. Is there anyway I can get round this? At the moment I cannot use the app because of thi...
