EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 588129 Views
  • 0 replies
  • 12 Helpful

Resolved! Issues with app and website

Hi,Im trying to do my early upgrade at the moment - pretty happy with the plan I’ve selected and everything is decided. I went through the app initially and got all the way to checkout before the app directed me to the website.I assumed this was just...

NoahStev by Explorer
  • 162 Views
  • 1 replies
  • 1 Helpful

Hi,im trying to find live chat!  Does it automatically appear when logged in?

Resolved! Still cant manage account

2 Months, App and website can see my profile but wont let me manage account.They raise incident and then close it with no resolution???3 lines I have on this account and can't manage any of them.  

Screenshot 2026-01-11 at 15.40.48.png
M8rix007 by Contributor
  • 114 Views
  • 1 replies
  • 1 Helpful

Resolved! Account name

Ee app says I'm not the account holder. When I set up the acct I pay the bill and my number is the prime number on the acct how do I change this please