Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Last week I received a text from EE telling me that my SIM-only contract is due to end on 15/01/2025.Today I visited the website to see my options, only to find that, even though I was logged in, I couldn't access SIM-only deals and was offered the o...
I havent been able to login on app or website for while now , says inable to login but gives no reason? Pls help@
struggling to link my new esim to my account any time i put the code in and confirm that i an the account owner i get this message " Some of the details on your EE ID don’t match those on the account you’re trying to link. to make sure your details a...
I keep getting a message saying that I haven't paid my bill but when I log on to either the app or online it says that I owe the monthly amount but when I click on the to pay it says I owe £0.00. I have paid my bill because I have the confirmation vi...
where’s the live chat gone from the account when you go contact us it only gives me “call us” can someone explain to where it’s gone all of sudden as I need to speak to someone.
Unable to link my ee sim and mobile to the existing ee broadband account Says it is already linked to the other online account spoked to 2 customer service people said it is a technical issue will be resolved in a weekNow its more than a week but sti...
Hi, I have been an EE customer for the best part of 11 years I pay my bill normally through the website due to my pay day changing and recently I can't do anything on the website or the app and this has been the best part of 2 months! I have tried lo...
Hi, I have an online account only, I no longer have any other EE products or services. I want to delete my online account, but there's no one to contact. Other posts says to contact customer services, but there's no obvious way. If someone in the kno...
I switched to EE mobile network and broadband on Jan 23, now i still cannot link my billing account to myEE account. Further checked with the staff in the shop, it is found out that the staff wrongly put the temp number of the new sim card as my con...
