Cant manage my broadband in app

[Risaxo]

Had broaband installed on 2nd June and not been able to manage it in the app. My EE sim showed up straight away but the broadband wont load! It just says bill is pending and cant check hub speed and to call 150. Only place ive been able to manage it somewhat is the admin login online.  

[Risaxo]

Had broadband installed on 2nd June 26 also cant manage it in the app it just says order is pending. Been able to manage it somewhat in the online admin login page. But most features are in the app but cant access. 

[Michael_D · Accepted solution]

Hi @Risaxo 

Welcome to the community.

It is worth checking to see if you can view your broadband account when logging in through the website. 

If you can, please try to uninstall and reinstall the app and try the app again.

If you aren't able to view it on the website either, try to link the account by scrolling to the bottom of the home page in the app and select 'Link a product'.

If it is still the same after trying these steps, I'd recommend giving our tech guides a call so they can look into this further for you.

Michael 

[Risaxo]

Hello 

I followed your guidence it still does not show anything in the website version either in fact it says i dont have anything to pay yet for the broadband and says my first bill for broadband will be collected by direct debit in NOVEMBER this year which is ages away and im worried they mighf take a huge chunk out cos for billing.i only requested monthly via direct debit so not sure. If there is something wrong with the system. 

[Lesley_W]

Thanks for trying those things @Risaxo 

Did you speak with the team as @Michael_D suggested?

We don't have access to your account here on the forum, so getting in touch would be the best way for someone to check your account and make sure the billing is set up correctly. 

Lesley

[JimM11]

@Risaxo First three months free Broadband applied?