App not showing bills?

[Carolwords2win]

I have the  same issue. I cannot access/manage my mobile bills through the app or the website. I can manage broadband fine. The issue has been going on since at least November (that is when I noticed it) and I have had to get my bills sent hardcopy in the post. This is no way to manage a mobile phone account. 

I have spoken to EE on several occasions, only to be told 'it's a known issue, affecting some customers. We have sent the issue to operations for resolution. We can't tell you when it is resolved, just keep trying the website.

The message I get is 'Application Error: Client side error. See browser information', which is meaningless to me. 

I have asked EE technical support to escalate and was simply told 'My manager says the same thing as I said. You just have to wait'.

Does anyone have any ideas on how to escalate this and get it resolved?

[Linzi_H · Accepted solution]

Hi @Carolwords2win 

Welcome to the Community. 

I'm disappointed to hear that this has been an ongoing issue for you in trying to manage your account online. 

If our technical support team has been unable to escalate this for you. I'd suggest you Fill out our complaints form, and a dedicated member of the team will get back in touch within the next 7 days.

They'll be able to review what's happened so far, and the best next steps moving forward to get this resolved.

Linzi 

[Dave0691]

I'm the same. Try to link phone and go the the rigmarole and it says already linked! Nothing shows on app!!

Getting frustrating as told it was escalated and would be fixed in 5 days tops. Nowt!!

Pretty poor app really

[Christopher_G]

Hi @Dave0691 

Welcome to the community.

I'm sorry to hear that you're having some problems with accessing your account. If you follow the advice on @linzi_W's reply above, a dedicated team will look into it and contact you directly to discuss it with you.

Keep us updated with what happens please.

Chris