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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617051 Views
  • 0 replies
  • 14 Helpful

Resolved! Issue with adding accessories to my phone bill.

When I try to add the AirPod 4s to my phone bill using the EE app, it buffers when adding to the basket. When i try to add the AirPods to my phone bill on the website, it says "Payment service is not available. Please try again later." I've never had...

RM108 by • Investigator
  • 3558 Views
  • 21 replies
  • 4 Helpful

Resolved! Can’t link mobiles in app

hii know this has been asked before but has anyone managed to solve linking their mobiles to the app?I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.its been going on for months now though and even though I’m...

Vix30 by • Explorer
  • 2516 Views
  • 41 replies
  • 4 Helpful

Resolved! EE perks revalidation issues

Hi EE,I am trying to revalidate my EE perks but when i enter my NHS email a message 'this email already exisits' shows up. Ive just been on the phone to EE who habe suggested to contact my trust HR? Surely that cant be the case?I have used the discou...

Add-ons

I cannot see my Add-ons - when I look under plans on EE website, it tells me have 7 but will not show me what they are 

Annn by • Explorer
  • 106 Views
  • 3 replies
  • 1 Helpful

Resolved! Issues with updating card details on EE

Hello, is anyone else having problems updating their payment details on EE's portal?My card expired, so I couldn't renew my subscription pack, and when I tried changing the payment details to purchase the pack again, the process gets stuck on step 2,...

SandyA by • Investigator
  • 1732 Views
  • 12 replies
  • 5 Helpful

Resolved! numbers on profile

@Links to membersHow can i change/personalize the numbers on my profile with a photo or a new name so i can recognize which is which?

Broken cancellation link

Everything about EE website and comms is  I've never seen such a show anywhere else before. So in that email they write: ee.co.uk/howtocancel but if you click on it it takes you to:  https://ee.co.uk/help/help-new/managing-and-using-my-account/leavi...

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