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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 596023 Views
  • 0 replies
  • 12 Helpful

Resolved! Unable to login to EE App from Samsung

I set up my EE account on my Mac and created a password and also a Passkey.Also two factor authentication.I can access it on my iPhone on the app.I downloaded it to my wife's Samsung and cannot login there.It always goes back to the login option.I ha...

Resolved! Missing account in app

Hi, all my accounts and details are missing from the app and when I try to link them it just says there is a problem. Tried reinstall refresh password but nothing works. Tried calling 150 put just get passed from bot to not with no help. Looking to u...

Resolved! EE Finance

I thought I would take advantage of the 0% offer when I decided to buy a phone on the EE app. I put the phone in my basket and at checkout I began to fill in my finance application details. When asked to take a photo of my passport, once my phone cam...

Anniedog by Explorer
  • 296 Views
  • 2 replies
  • 0 Helpful

Resolved! Unable to access account

I am a mobile customer and yesterday I also switched my home broadband to EE, now I can't access any online account or app, it asks my to link my broadband and phones but when I try it says I have multiple billing accounts.  Is the only way to fix th...

Unable to link my device via the website or app

I've not been able to access my EE account for months, despite numerous communications with EE support and an escalation to the 'specialist technical team'. I'd be interested to know if anyone else has had this problem or experienced EE's inability t...

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