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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13628 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26832 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 559655 Views
  • 0 replies
  • 12 Helpful

Resolved! live chat

i need talk to Live chat on EE app, no option there. becuase i am Deaf and need message. they say "Live Chat will be found under the Help section of the MyEE app". i seen is not there in EE app. show you of attach image.    

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ItAdam by Investigator
  • 170 Views
  • 5 replies
  • 2 Helpful

App app app crrr...

Dear EE. I have been with you for more time than I know my wife. Please, can you ditch your app and start again from scratch. This will never work.You have bundled so many things in to the app that this concept of interactive tiles and no fixed menus...

Andrei by Investigator
  • 264 Views
  • 5 replies
  • 2 Helpful

Resolved! ee app home

why dosent there app work for bill payments ect honestly they should get it sorted it would be easier

Upgrade page not working

I am getting the above when looking at upgrade options on the website - I get one step further on the app but it won't give me any price options. Is this an ongoing issue?

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kosborn30 by Investigator
  • 95 Views
  • 1 replies
  • 2 Helpful

Resolved! Managing my account

I am currently unable to get into the EE app or into the manage my account section of the website. It has been like this for five days and I need to gift data. On the app, it says  "Sorry, there seems to be a problem..." On the website it says "This ...

Disability Access and the EE app

I wanted to raise a point on this community and the replies.I can see that there is what looks like an automatic reply referring everyone with a question to the EE app. As if we didn't try that first but that is another story!I would like to ask if E...

Almamay5 by Established Contributor
  • 139 Views
  • 3 replies
  • 1 Helpful

Resolved! Hopeless app

I am leaving EE because of the app. I try everything, switching off and on, trying to connect with just the phone signal, then with just wifi on,  password changes - after which I get emails saying password successfully changed - and then it doesn't ...

Resolved! Re: Re: App login not working

Can’t log in to the app, put my email address in and it won’t go any further.  Can log on my computer but have never been able to log on using the app, compete garbage. 

kx32 by Visitor
  • 102 Views
  • 1 replies
  • 1 Helpful