Multiple accounts/logins for the EE App

[beekeeper72]

Is there any way you can have multiple logins to the EE app so both myself and my wife can have a login on our respective phones? I've tried to create another login but when I tried to link to my products, it told me that if I made the link, my other account would be deleted.

The problem here is the two factor authentication. As the account is in my name it means any PINs go to my email and my phone.  It means if we are not together and she needs to log into the app then she cannot as the codes comes to my phone.

It would be okay if the app just relied on the phone's Face ID but it seems to periodically log out and you have to log back in using the EE ID again and she is then locked out if I am not available to tell her what code was sent!

The main reason for her having the app on her phone is so she can access the broadband parental controls. We were previously on Vodafone and their 'SecureNet' product (which is how parental controls were used) allowed you to add additional admins to the service so others could access it. I appreciate it was easier there as it was a separate app.

Just wondered if there was a way to allow multiple accounts, or even just an additional account for parental control.

[XRaySpeX · Accepted solution]

@beekeeper72 : No, you can't have another person access your EE a/c w/out, obviously, giving them its creds. However the A/c Holder can call CS to appoint a 3rd-party to handle day-to-day aspects of their a/c over the phone with CS on their behalf. They will not be cleared to affect contractual matters, like cancellation or upgrades.

[beekeeper72]

Thanks for replying, but that hasn’t answered my question at all. I’m happy to give my wife my login (she’s my wife not a “third party” lol!!) - in fact we both have iPhones and it’s held in our Family iCloud account as a shared password, so either of us can login. The issue is that you can only have one mobile registered for the two factor authentication, meaning that one of us would need the other one to be around every time they wanted to access the app.

The main reason for selecting EE was the parental controls but we really need both of us to be able to access it via our own phones without having to rely on the other person.

[Peter_W]

Hey there @beekeeper72.

I absolutely see where you're coming from with this one, but at present we don't offer the option to register multiple numbers for 2FA.

Have you checked in your app's settings to see if you can turn this option off?

All of my family also share my login on their devices and don't require this, but I admit we don't use parental controls.

Peter