Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I can’t link my Products too my ee account keeps saying try again later we working on this been trying for a few weeks I and I can’t get my games pass from my Xbox bundle nothing linking and can’t link my ee contract sim
Same issue - multiple calls and no solution. I have never been able to see my bill and can't even see what is and isn't included in my broadband package. Been passed to IT / back office at least twice and no resolution.
This has happened immediately after I agreed to update my Broadband plan (to Fibre Plus Broadband without landline) along with some special offer (promotion?) for my mobile. So now I just even cannot check what mobile plan I have, because when I log...
three times now its beyond annoying.
I have just opened an EE account downloaded the app and waiting for broadband to commence next week.Is there any way to enable my wife, who is absolutely trusted, to have access to the app in her own right, rather than just giving her my security det...
Here is the problem. When I log in to upgrade my phone in the app it takes me to the website and then says it can’t log me in properly. If I check in my account I am logged in but a yellow banner appears at the top saying i cannot be logged in but I ...
I am trying to link my new sim in my phone to my EE account. I get to the point in the process where I say that I pay the bills for the phone and then it says 'We're having trouble linking your products'. It's been like this for 2 days now.Is there a...
I recieved 2 individual emails saying that ive "updated my contact details", one for email and the other for phone.They included the EE phone line and everything saying "if this isnt you, call this", and it wasnt me.But i've logged into the website i...
This new app from EE is a reason to leave it is ludicrous now data usage is only shown within the monthly bill cycle and historical use only shows the last bill. Utterly pointless and they’ve clearly made it harder to view any historical data. 6 year...
Hi, I have had the same problem since joining EE in November 24, have made more calls than I can count all to be told it can’t be solved. Pretty frustrating really, I want to be able to view my products and options regarding upgrades/additional servi...
