Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi Is anyone having a similar issue? When trying to connect my device on the app so I can manage my account, view my bills etc it comes up with an error saying "trouble linking device". I have spoken to EE about this and keep being told there is a k...
The wifi app is totally unusable. I was completely won over by the advert showing the ability to pause wifi on certain devices. This was exactly what I wanted for my family. 2 months in and I've managed to pause it about 3 times. The app just glitch...
Hi
I can't log in with the app at all and when I try on the laptop browser I can log in and see my profile details but when I hit "manage" I get thisYes, I have tried rebooting, different browsers, deleting and reloading. I have called on several occas...
Tried to upgrade my mobile the past 3 days. Every time I get “Unable to connect to server error” when at last step of upgrading.No idea what the problem is. I don’t want to waste time at a store to get it sorted, and I don’t want to try and do it ove...
Why is your website so poor? I am unable to do anything on line. I have no time to sit on a phone talking to a scripted agent, and your store staff can never actually action anything. Having tried to update two of my contracts my only real choice is ...
Hi there, I would like to talk with an EE Agent, but the live chat button no longer seems to exist?It was on the help page, but now it only has talk to us, and that calls themI am a monthly mobile user, but looking to move over for WiFi but would lik...
Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...
