EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

App not working, website not working

This appears to be a common thing and all I get from the support function on the phone or here is that there is nothing to do but wait and that they know the system needs fixing. This has been several months now. Several reinstalls, different browser...

Resolved! "Internal Server Error" whenever I click on "Upgrade plan"

Hi team,My plan is now eligible for a phone upgrade. Whenever I click on "Upgrade" or "See offers" on the website, it shows me an "Internal Server Error" screen. I've tried all possible browsers (Chrome, Edge, Opera, Firefox), I've cleared cookies an...

Resolved! Ee perk discount

I am trying to log into my account to access Ee perk code due to working within NHS. I have apploed this to various other contracts. However error message now states. Account has been dectivated as registration not within allowed time frame. Advised ...

Resolved! Android App Unusable

Why oh why is the performance of the EE app on Android so woeful or is it just me?It doesn't matter which function I want to use it simply takes forever. I always go to the router homepage because I would rather avoid the eye-gouging experience of us...

Resolved! Switch from physical sim to esim

HiI switched from physical sim to esim a couple of months ago but when I login my account, it always shows "sorry you go". How can I login my ee account to check my monthly bill with document?Moreover, I am EE broadband customer too but I can't merge...

Resolved! Upgrade not available via App

Is anyone having issues with the upgrade feature. My contracted ended today but I am still unable to upgrade unless I call. I don't want to call!!

Resolved! Re: App not showing bills?

I have the same issue. I cannot access/manage my mobile bills through the app or the website. I can manage broadband fine. The issue has been going on since at least November (that is when I noticed it) and I have had to get my bills sent hardcopy i...

Resolved! When will app be back up and running? I need to find some information out asap

Resolved! Can't log into app

Hi I recently upgraded my phone. I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks

Resolved! Multiple accounts/logins for the EE App

Is there any way you can have multiple logins to the EE app so both myself and my wife can have a login on our respective phones? I've tried to create another login but when I tried to link to my products, it told me that if I made the link, my other...