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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 596000 Views
  • 0 replies
  • 12 Helpful

Resolved! Can’t upgrade

I’m now out of contract and paying more than I need to be. Every time I try to log in to upgrade there’s an issue with the app AND the website. I can’t remember the last time EE let me log in. Does anyone know what’s going on and when (or if) it will...

Resolved! Annoying evening app work

Why does the EE app keep going down for maintenance??!!? And why between 10-11pm?it is always at a time I need to control my children’s data and WiFi access and leaves me locked out of control while they are sat on their phones.if you need to take th...

DJB7 by • Investigator
  • 526 Views
  • 12 replies
  • 3 Helpful

App

Please can you let us know when access to app or logging in while be available, My daughter is abroad and I need to give her more data but cannot at the moment.  

Resolved! Login Problems

Hi There, I have been unable to login into to my account on either the website or the app for weeks. I have tried un-installing the app. Changing my password. Using different devices. Everything!On the website I get a message saying "unable to load" ...

flissyg by • Investigator
  • 721 Views
  • 6 replies
  • 1 Helpful

Resolved! Poor support from EE

I am trying to link my device to my EE app for 4 months now. I have spoken to EE support so many times. Everytime, I am told "I know how this is frustrating and bla bla bla" and that it will be fixed in 24 hrs the two days and then a complaint is rai...

muneeb327 by • Investigator
  • 164 Views
  • 2 replies
  • 0 Helpful

Resolved! Live chat app

Hello, I was on a live chat this morning through the EE app and now the icon has disappeared off the app and I cannot find the chat I was on and existing chats. I have restarted my phone and redownload the app and nothing. Before I ring can any assis...

Jrich1997 by • Investigator
  • 775 Views
  • 9 replies
  • 3 Helpful

Resolved! Multiple accounts/logins for the EE App

Is there any way you can have multiple logins to the EE app so both myself and my wife can have a login on our respective phones? I've tried to create another login but when I tried to link to my products, it told me that if I made the link, my other...

Resolved! Wrong name

I have joined EE on my mobile as we use the broadband. My SIM is all connected but when I went to link the product on my app it said error code given name. I put my name instead of my husbands. How can I change this? 

Resolved! EE WiFi -no login portal

iPhone 13 has never been able to connect to EE WiFi. It receives a valid looking address but never triggers the captive login portal (tried captive.apple.com etc). I have tried various things including total removal of VPN, private address I /off and...

BobN27 by • Investigator
  • 1113 Views
  • 10 replies
  • 4 Helpful
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