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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 599117 Views
  • 0 replies
  • 12 Helpful

Resolved! Blocked page appears on EE app.

Every time I log in to EE to view my account with my username and password and then click on for instance “Manage” it always defaults to a blank page with the word “BLOCKEDl in the top left hand corner. This only happens when I use this app. If I use...

24117773 by Investigator
  • 605 Views
  • 7 replies
  • 0 Helpful

Resolved! Re: Have I fallen for an OTP scam?

 When I try to link my EE app on my iPhone 13 to my phone number, I get the above message. I am worried this may be connected to the OTP issue. Admittedly, my current phone number is one I switched over from my old mobile provider, Lyca. Please advis...

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Sy_ by Contributor
  • 485 Views
  • 7 replies
  • 3 Helpful

Resolved! Contact a human

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...

Resolved! Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...

Resolved! Manage my hub

How do I manage my hub and devices when the apps not working 2 nights I’ve not been able to pause my sons connection