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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 614064 Views
  • 0 replies
  • 13 Helpful

Anyone else find they they CANNOT COMMUNICATE with EE??

Hi all, I've been trying to communicate with EE via the chat function on the app or on the website for weeks now, but I invariably get a wait time which is many hours long, and again invariably, I end up getting no response whatsoever and have to sta...

Ahiorns by • Investigator
  • 4256 Views
  • 24 replies
  • 9 Helpful

Resolved! Awful

I have switched to Virgin media, as EE are awful service, They want me to return my old kit, I requested a returns label, they said it would me e- mailed to me and I could print it out, 2 weeks ago !! Still nothing, I found the returns bag, packed th...

Libby57 by • Explorer
  • 160 Views
  • 3 replies
  • 1 Helpful

Cannot Download Bills

I cannot download bills when clicking on the download button.  The screen just keeps flashing on and off. Why is this never used to have this problem.  

Resolved! Re: This service isn’t working right now

This service isn't working right now seems to be a bug in the system. I mean, I cant get to see anything on the portal if I want to manage my services. I have a mobile service and consider adding broadband, but it seems impossible to check. This mess...

Piotr_55 by • Visitor
  • 1803 Views
  • 15 replies
  • 4 Helpful

Resolved! Using EE app on mobile phone without PIN

I cannot get past this step on my RE app without setting up a PIN. I am happy with my password which I can remember but I would not remember some random number.  Is there anyway I can get round this?  At the moment I cannot use the app because of thi...

BBSS by • Investigator
  • 334 Views
  • 11 replies
  • 3 Helpful

EE App Login Loops

Are EE editing and removing posts from this forum? I had been posting on the https://community.ee.co.uk/t5/EE-app-and-website/EE-App-issues/td-p/1615603  thread. But that thread seemed to have been closed first thing this morning (although weirdly @L...

SteveTu2 by • Valued Contributor
  • 359 Views
  • 7 replies
  • 0 Helpful
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