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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 611702 Views
  • 0 replies
  • 12 Helpful

Resolved! EE APP NOT WORKING SINCE 9TH JULY 2027

Tried resolving via customer service and still not working and Google play store reviews shows a lot of other users have the same issues and missing out on EE ONE giveaways which is not only unfair for the the price I am paying for on part fibre serv...

Bimsy by Investigator
  • 454 Views
  • 11 replies
  • 0 Helpful

Resolved! Mobile app

I am having problems loggin to my mobile app. I have tried uninstalling and reinstalled the app 5 times. I have also tried resetting my password and given security codes to sign in yet when I try it on my mobile app it stops me getting in then return...

DJGAZZA by Established Contributor
  • 370 Views
  • 12 replies
  • 2 Helpful

Resolved! add EIN

Please advise on how to add EIN to my current account

Asif6865 by Investigator
  • 97 Views
  • 1 replies
  • 1 Helpful

Resolved! Mistake

My wife ordered broadband but mistakenly she gave my email address in detail.now In app I can't link my mobile

Resolved! I want to buy a new plan but there’s always can’t load

I’m having an issue with my EE account. My mobile plan has disappeared from my account, and the app says it can’t load any information. Because of this, I can’t view or manage my plan, and it also won’t let me buy a new one. Could you please check wh...

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Yanxi by Visitor
  • 115 Views
  • 1 replies
  • 1 Helpful

Resolved! Verify a new ID

Hi,on the app i verified my id about a a year ago, but now because my passport expired it says i need to verify a new id, but how can i do that when it doesnt give me an option to reverify it 

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Samlo by Investigator
  • 3306 Views
  • 24 replies
  • 4 Helpful

Text description - UL data add-on - EE app

While looking for add-ons, I noticed that there is a line of text in the EE app, in the data add-on sections, that doesn't match the description, £3 1GB data add-on for 1 day, even though the main description is £ 40 UL for 30 days.

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354- by Star Contributor
  • 147 Views
  • 5 replies
  • 1 Helpful

Resolved! App not working

Does anyone else still have this issue? My app hasn't worked in nearly 2 months and I have devices pause that I have been able to use because of it.