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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 609228 Views
  • 0 replies
  • 12 Helpful

Resolved! Re: Live chat

Hello, I would like to check whether Content Lock is active on my EE mobile account. I am over 18 and I have a valid UK Travel Document and refugee visa. If Content Lock is active, could you please remove it or let me know how I can complete age veri...

Silsi8 by • Visitor
  • 130 Views
  • 1 replies
  • 0 Helpful

Resolved! Issues logging in to EE app and website

HiyaFor the last 2 weeks whenever I try to log into EE app or Website a pop up appears saying oops we are having issues please try again later.As I say this has been going on for 2 weeks. Never had any problems for years.Anyone else having the same i...

Andi2490 by • Explorer
  • 4381 Views
  • 11 replies
  • 9 Helpful

Resolved! EE app issue or bug

When I use the EE app to restart my Pro 6 hub when it goes through the percentages from 0% onwards it never fully completes to 100%, I used it yesterday and it stayed at 95% even though it did actually restart the hub successfully it never shows it a...

sea2dog by • Established Contributor
  • 999 Views
  • 11 replies
  • 7 Helpful

Resolved! Impossible to download latest bill

I have tried multiple ways of download ing my latest bill without success.1) Logging into the website and navigating to the Billing and Payments page just gives me endlessly bouncing dots below the Billing and Payments header.  I am using a Mac with ...

khw77 by • Contributor
  • 2186 Views
  • 32 replies
  • 17 Helpful

No service. And no help

Ever since upgrade my service is shockingly bad, tv buffering, smart meter won’t connect and pay as you go meter takes the money out my bank but when I put it in my meter. They then give me a UTCI number to put in manually but I can’t do it on this s...

Sj833 by • Visitor
  • 196 Views
  • 2 replies
  • 3 Helpful
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