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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15382 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28394 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 571315 Views
  • 0 replies
  • 12 Helpful

Pixel Watch EE login passkey bug

Hello, I've discovered a bug when trying to complete setup for my Pixel Watch 4 LTE.EDIT: I'VE FIXED THIS AS I WAS TYPING, BUT POSTING ANYWAY IN CASE ITS HELPFUL TO OTHERS. Scroll to bottom for fix.The watch app and EE support prompts you to complete...

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Resolved! EE WiFi -no login portal

iPhone 13 has never been able to connect to EE WiFi. It receives a valid looking address but never triggers the captive login portal (tried captive.apple.com etc). I have tried various things including total removal of VPN, private address I /off and...

BobN27 by Investigator
  • 158 Views
  • 6 replies
  • 0 Helpful

Service down?

Trying to use the app and then tried the website but can’t access anything due to ‘planned maintenance’? Really? If it was planned then why not pre-warn customers? 

Resolved! Website is shockingly bad

The website is junk. When clicking on a link from the home page it either shows an error message or just blanks and then returns to the page I was clicking from. Been like this for days now.Looking at upgrading but if they can't get the web page to w...

1971 by Investigator
  • 515 Views
  • 4 replies
  • 1 Helpful