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Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by • EE Community Manager
  • 14418 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by • Star Contributor
  • 27603 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 565180 Views
  • 0 replies
  • 12 Helpful

Resolved! Unable to access my business account online / app

Since the beginning of December 2023, I have been unable to access my EE business account either on line or through the App. I have made several telephone calls to the EE helpdesk and have been advised there is a technical problem but it would be up ...

Resolved! password to the EE application

I use EE. I have access to my email, I know my password, I have access to my phone number, but in the app I use on my phone I forgot the 4 digit code when logging in. I don't understand how to reset it

Kruhlii by • Visitor
  • 161 Views
  • 1 replies
  • 3 Helpful

Resolved! Wrong email

Hi. I have tried to regrade but have noticed my email is wrong. I have tried to change it but it won’t let me have a .com email!! 

Bones1981 by • Contributor
  • 168 Views
  • 1 replies
  • 1 Helpful

Resolved! MyEE app

Hi, not sure if anyone is having this issue.Ever since I enabled passkey on my EE account via the app, I've noticed that it allows me to enter my email, then request my biometric login, process it, and then redirect me back to the login page, like it...

Anime1 by • Investigator
  • 206 Views
  • 3 replies
  • 3 Helpful

The Worst Onboarding Experience of my life

I signed up to EE to get service for my Pixel Watch 4 because my previous operator does not support watches. And since I pay already for Google AI Pro 2TB, the deal with the Unlimted SIM with the free Google AI Pro 2TB is well worth it for me. I'm no...

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