Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I got an iPhone 15 on contract a while back and chose to pay monthly for the handset. How and where do I check the remaining balance?
I had a 4G simplicity sim with EE for years and decided to change over to a 5G sim contract using the same sim card which I have now had for a few months.However, the contract doesn't show up on the app under "manage", I've tried to link the sim card...
I have a product in my basket - it's an upgrade 24 month contract at £33/month. When I press check out, the app takes me back to the general upgrade product......
Hello can I speak to someone please
I wonder if anyone can help…?!I am unable to link my product, which is a 4G Smart Hub, to the EE app in order to view / manage my bills and haven’t been able to do so since May. For context, I never received an email from EE with any account number, ...
I’ve been with EE for many years, and in the last 2 years I’ve not been able to login a single time. I’ve attempted with my devices on numerous networks at different time of the day, there’s always an error.Is this a management issue?
Hello,I was looking at options for an upgrade and was looking at the Google Pixel 10 Pro 256GB. When selecting the option for Trade-in, i'm only able to trade in a phone if it is the same brand as the phone i'm looking to buy, is this correct? This i...
