EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

SIM card not working

Minutes and texts and data not showing up in app and not working on device

Resolved! The app is charging more than agreed upon.

I went to a physical store here in downtown Bournemouth. I signed up for a plan with my phone, but also an Apple Watch, and it cost £88. Now, when I checked the app, it's charging a BIOS fee of £211 to be charged on the 4th, but my plan only starts o...

Resolved! Bill is too high again!!

I have a monthly direct debit of £40 and my partners is £49. This month EE have taken £139 direct debit for absolutely no reason . I can’t even contact them as the App and their website online are both down!! Absolute joke

EE

Everything is going well

Resolved! Stolen phones

2 stolen phones in Brazil don't have insurance will we have to buy out current contract before receiving new phones?

Resolved! Can’t link device to account

Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...

Resolved! EE App issues

Resolved! EE App login issues

I have the EE app on my mobile phone. When I try to log in, I endure a blank scree and interminably slow EE logo. Then, I enter my username and password. EE sends me a one-time 6-digit code to enter. I enter it - blank screen, slow logo then - back ...

Login problems/eSIM

Can't login to the EE app, I can login here and on the website but whenever I try to login to the app it sends me in a loop. I've reset my password, cleared the cache, uninstalled and reinstalled but no fix. Its irritating because I need to obtain m...

Resolved! Data gifting and app not working

Hello, the app is currently not working for me. It shows login I login ... it asks to text me a code . I receive the code enter it and it goes back to login screen. So I can not get on that way. I've tried logging on on the website which works but t...

EE app and website

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