Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I want to upgrade from a phone contract to just a SIM contract I have to pay £200 which is fine I tried to order on the app but it says error how do I do this it takes me to checkout then stops will they send me a box to send phone bk in as will get ...
Hi I’ve been asked to show my name/number and recent top up/bill I’m on pay as you go tho n can’t seem to find it
Hello when trying to look at upgrading on website it says the following:Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to doAnd when I try to look at the app it states:We cant load your upgrade inf...
Hi, I have been an EE customer for the best part of 11 years I pay my bill normally through the website due to my pay day changing and recently I can't do anything on the website or the app and this has been the best part of 2 months! I have tried lo...
Anyone else having issues with the ee app? For over a month I haven't been able to get any information on my app regarding my account. Ive spoken to ee twice and both times they said they have opened a case to sort the issue then 24 hours later clos...
I am trying to get access to the online chat and its not there And I need to access this urgently
I joined EE approximately a month ago. I’ve changed my broadband and phone to them. I can login to my account but that’s it. “There’s a problem getting your broadband details” I have spoken to EE about this and they all say the same thing that it’s a...
I’ve not been able to login into the app or website for about 12 months now. Fed up of asking EE about it. Had tickets raised, sent screen shots, been told to delete apps, reload apps, try different browsers,explained the issues over and over again. ...
For weeks now I’ve been unable to login to the EE app, have tried all the recommendations and just get to the ‘Sorry, there seems to be a problem’ page every time. I’ve called EE and they weren’t able to help, suggesting it’s a known issue they are i...
I can’t get into my bills, the app is not showing any current bill (I’ve tried deleting & reinstalling) and when I try to look on the website it just says it can’t show my plan right now. I need to know how much the bill is!
