Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
ive been trying for around 4 days to link my sim/mobile number to my online account to access and manage my account online.i keep getting an error technical issue message and try again later.anyone else experiencing similar issues with the online sys...
Hi. I've already got My EE App on my phone and it's got my mobile phone contracts associated with it. I'm trying to link/add my "new" home broadband account with EE but the registered mobile for the verification is different (which should not be a p...
I have logged into my account on line (not on the app) and i go to billing and i press dowload bill and its not downloading the bill - then an error message appears. I have tried doing this for two hours! Even logged off and back in several times. ...
I am now eligible to upgrade, however, when I use the app or online it says “sorry there are not suitable plans available for this device right now” on each phone I click on. Why is this? What do I need to do?
I get the following error message when trying to access certain areas of the website such as 'Shop':Sorry, looks like a technical errorPlease call us on <a href="tel:08009566000">0800 956 6000</a> and we’ll try to get things sorted.It only occurs whe...
Is there someone that can help me with this issue? Having same problem that a couple of other users have described on this forum. Have a 20% off discount code that I want to apply so can’t do the order over the phone
07953 966 350, is this an official contact number of ee? I call EE service through the app, it automatically call this number but not 07953 966 150.
I recently upgraded and my bill is due, I can't currently view bills and payments. I am able to see my sim usage but not bills and payments, whether I click on the tab its coming up with an error message and same is happening when i go to my online a...
Technical support have informed me there is a problem migrating some new ee customers re. ee id to the platform online/app where access to billing and family data sharing can be managed.I am affected by this.How long will it take to resolve?
