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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 611854 Views
  • 0 replies
  • 12 Helpful

App is awful

Would be nice if I could make a purchase through the app, Want to buy a WiFi booster but your app keeps failing 

DylanL by • Visitor
  • 67 Views
  • 1 replies
  • 0 Helpful

Resolved! App improvement stops parental control.

Why do you keep  “improving” the app at the time when most parents want to turn off the internet for teens? I now can't do it due to the app being unavailable. Also I don't notice any difference at all after all these “improvements “. I specifically ...

Redders4 by • Investigator
  • 182 Views
  • 3 replies
  • 1 Helpful

Resolved! The app is charging more than agreed upon.

I went to a physical store here in downtown Bournemouth. I signed up for a plan with my phone, but also an Apple Watch, and it cost £88. Now, when I checked the app, it's charging a BIOS fee of £211 to be charged on the 4th, but my plan only starts o...

Resolved! Bill is too high again!!

I have a monthly direct debit of £40 and my partners is £49. This month EE have taken £139 direct debit for absolutely no reason . I can’t even contact them as the App and their website online are both down!! Absolute joke 

AntRalph by • Visitor
  • 118 Views
  • 2 replies
  • 3 Helpful

Resolved! Stolen phones

2 stolen phones in Brazil don't have insurance will we have to buy out current contract before receiving new phones?

Throopy by • Visitor
  • 96 Views
  • 1 replies
  • 1 Helpful

Resolved! Can’t link device to account

Hi,I moved from a personal account over to a business account keeping my number, since then I’ve not been able to log in to my account at all. It tells me that I have to link my device and then it tells me that it couldn’t find any products using my ...

Aidy06 by • Investigator
  • 7580 Views
  • 27 replies
  • 9 Helpful
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