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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 606912 Views
  • 0 replies
  • 12 Helpful

Resolved! Unable to view view bill on line on or the app? 2025/2026

Please someone help!since October last year i'm unable to view /print my bill on line or in the app.?  I need to see this information! so i can check each month.I have made several calls for help with this and the EE team are having to post out my bi...

Laney6 by Investigator
  • 1169 Views
  • 10 replies
  • 6 Helpful

Resolved! Payments

On the due date of my bill, I made several attempts to pay using the EE app, the EE website, and the SMS BILL service. All methods were unavailable due to EE technical issues. I have retained screenshots showing the outages and failed payment attempt...

Resolved! Communication

Does this mean the app will recognise who I am and stop saying that I’m not the account holder? It’s a **bleep**e app. Hard work to get anywhere. As for trying to talk to someone… that’s a different matter 

Nip54 by Visitor
  • 161 Views
  • 1 replies
  • 0 Helpful

Resolved! Daughter abroad

I need to gift my daughter data. EE is down. This is ridiculous. I can't text EE, error message and the offices are closed. I need to gift her ASAP

B87G by Investigator
  • 189 Views
  • 4 replies
  • 2 Helpful