EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 601954 Views
  • 0 replies
  • 12 Helpful

Resolved! Urgent

I need my utility bill urgent but app and online login not working 

Dobby009 by Visitor
  • 167 Views
  • 1 replies
  • 1 Helpful

Resolved! EE app down for maintenance again!!!

This is becoming a joke. How can the app be down again for maintenance. BT tell you to go over to EE it's the better deal and yet all I've had is issues. 500 speeds yet things lag worse now than when I was on 73 speeds on BT! It's locking me out of d...

Resolved! reembolso

Good evening, it's been 24 hours since I made a payment through Amplip-Play, but the payment was canceled and I still haven't received my refund.

Resolved! Log in probs

Getting run around for weeks trying to log into my account. Verification code entered as soon as received to enter new password but it tells me I’ve entered wrong code . Multiple multiple times I’ve tried over several weeks. Enter my pass code then t...

Winneh by Explorer
  • 173 Views
  • 3 replies
  • 0 Helpful

Resolved! Re: Cannot log into my EE account

Hi, i am having the same issue. I have tried logging into the ee app on my iphone, laptop, friends phone. I have tried logging in online on all those things, and each time i get an error message, saying 'sorry we cannot complete this right now' or 'w...

Resolved! Business account login

I spent time on the phone to support last week to try and regain access to a business account. The last EE representative I spoke to was very helpful, enabled me to update my account details and informed me that the plans would appear on the account ...

ejgodwin by Visitor
  • 153 Views
  • 1 replies
  • 0 Helpful

Resolved! Issues logging in to EE app and website

HiyaFor the last 2 weeks whenever I try to log into EE app or Website a pop up appears saying oops we are having issues please try again later.As I say this has been going on for 2 weeks. Never had any problems for years.Anyone else having the same i...

Andi2490 by Explorer
  • 2413 Views
  • 9 replies
  • 5 Helpful

Resolved! Parental Controls

Hi, I have the EE App but I often find that when I try to review the Parental Settings for the Broadband the page just spools and I can't review my existing settings or change them.  I can see Parental Settings on the Phone account without a problem....

vicwith1 by Visitor
  • 143 Views
  • 1 replies
  • 1 Helpful