EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 614849 Views
  • 0 replies
  • 13 Helpful

Resolved! Why can't I continue?

After i entered the information of my card, I got stopped in this page. I can't continue neither using the phone nor using the computer

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igning into account

What is the point of accessing my account to read my bill by firstly signing in. Getting an email with a code, then being sent a second number to my mobile. Security gone mad!!!

Ken9999 by Investigator
  • 72 Views
  • 1 replies
  • 1 Helpful

Resolved! Need help unlinking mobile number from old profile

Hello, I am trying to link my mobile phone number to my new EE ID profile, but I keep getting an error saying 'That number is already linked'. It seems to be stuck on an old backend account. Please can an EE Guide send me a private message to help un...

Parent control useless when app down!

Please EE send users an alert ahead of time telling us that the app will be down AGAIN! so we can try plan ahead with locked devices If our kids ask to change times or we need to shuffle things around between device times and the app is In maintenanc...

Resolved! New user: unable to link mobile number to account

Hi all,I have been with EE mobile for less than two months and have been unable to link my mobile number with my account. I have spent hours on the phone with technical support and customer services wasting a lot of time but no luck yet. Anyone else ...

chan_2022 by Contributor
  • 160 Views
  • 5 replies
  • 1 Helpful

Resolved! Key 🗝️ code is locked

Hi all ,I had a key code to log in on my last phone. How do I remove it from  me EE Auth sign in sick of trying . I just need an easier way to log in . I have a different phone no pass ️ saved Thanx Flossie B 

Resolved! EE Website keeps saying blocked

Hello,Everytime I try and access the EE website, a white page comes up saying BLOCKED.I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.My a...

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xMissGemx by Investigator
  • 20765 Views
  • 48 replies
  • 35 Helpful

Resolved! Ee one broadband and phone

I recently got ee one broadband and phone package. My broadband wasn't linked up so i rang up and went in-store to eventually have it link up, then my phone got unlinked i have linking up successfully today by calling 150 but my mobile bills and usag...

Tom6699 by Visitor
  • 100 Views
  • 1 replies
  • 0 Helpful

Why is ee website so crap

Whenever you visit any page on EE site it constantly does a redirect loop like it's checking the login. Then occasionally it goes through. I've worked on websites for 20 years and never seen anything like it 

Cyapow by Investigator
  • 6811 Views
  • 25 replies
  • 67 Helpful