Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Trying to use the app and then tried the website but can’t access anything due to ‘planned maintenance’? Really? If it was planned then why not pre-warn customers?
hello
The website is junk. When clicking on a link from the home page it either shows an error message or just blanks and then returns to the page I was clicking from. Been like this for days now.Looking at upgrading but if they can't get the web page to w...
Has anyone ever had a resolution for the issues linking an eSim to their EE account?I switched from O2 when they announced higher than advertised price increases and was happy with the deal. I was told I would be able to link my Apple Watch as soon a...
I am new to EE and, so far, have found the App pointless. I have signed up for EE One. Yes, I am getting a good deal on two mobile SIMs, but neither appears in the App. When I called EE, they told me this is a 'known issue'.I cannot manage my account...
I’ve logged into the app to view my bill and can’t see it anywhere. Just keeps telling me to link my account which I go through the process of and it says my number is already linked. Have tried online also and nothing shows on my account at allany s...
Good afternoon, Could you please provide me with an update regarding the above? I have been receiving this issue now for the past 4 days and was told that this issue will be resolved in 24 Hours. However, it has not been done so. Could you please let...
I've been trying to purchase a new phone and contract but when I click to check out I am returned to the home screen. This is the same on the app and website. When I try to log in I'm told that my account is now closed and when I try to create a new ...
Why can't I login to the EE app. I put in my username but as soon as ive continued after entering my password it just kicks me back to the login page. Its also said its trying to open the app which ive already opened. Is there a way of getting on my ...
