Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi I’m trying to get my online account set up but having some trouble linking my sim
Why isn't there an option to log out of the ee Web app?????
Come on EE, sort yourself out. MyEE is telling me I'm ok to upgrade my phone, I go to the website and it says "Hey PAUL, you can upgrade now or add another plan to your account on 07.......", I pick the phone and plan I want, press "Add to Basket" an...
Bridget
I recently decided to purchase a new apple watch but I have been having trouble logging in. Found this to be a change in websites from1/10/25. I've had to setup a new account as my old credentials wont work. Does this mean I lose all my staff disc...
I have been trying to link my eSIM with my account and keep getting the message we’re having trouble linking your products
I've been having problems with EE since joining them in July '25 purchasing two EE Ultimate Works SIMs (24 Month Contract)Also I can't use the app to view billing or manage the account, I can't link an LTE smartwatch (Pixel 3 LTE) onto the line as I ...
Hello, I had taken a mobile contract and SIM contract from EE. Now I want to know when my mobile contract will end and what is the last date.
Im trying to upgrade my sim plan but whenever I log in and click the upgrade link, a message pops up saying I couldn't be logged in but im able to buy a new phone. I haven't actually been logged out my account though as im still able to.click on my p...
I have been trying to access my bills on the EE website and it is continually stuck and even after refreshing the webpage, still no joy.How can a telecom company have such a poor and unreliable website?!
