Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
where is the live chat option? It’s been gone for months (not on the app or website) I need to cancel a sim contract that you wrongly set up instead of transferring a number over and as a result you are charging me for 3 mobile plans when it should o...
I have joined EE on my mobile as we use the broadband. My SIM is all connected but when I went to link the product on my app it said error code given name. I put my name instead of my husbands. How can I change this?
Please tell me how to turn off my safe search before I leave an go to another network
I have never been able to see my bills, my device or anything other than my name, address and dob, email in my account. This is for over 2 years now and EE just won't sort it out. I have contacted EE lots of time, made 2 formal complaints.and they st...
I’ve not been able to access live chat for months I’ve tried on pc, phone, app and website and the chat option isn’t there only the option to call. I’m a broadband and mobile contract customer and need to use live chat. I’m being wrongly charged for ...
I have the same issue. I cannot access/manage my mobile bills through the app or the website. I can manage broadband fine. The issue has been going on since at least November (that is when I noticed it) and I have had to get my bills sent hardcopy i...
I have been trying for some time to change my email address on my EE account login details. I change it on the website and it says that a code has been sent to my phone and it never arrives. I have called the Customer Services number 150 and end up g...
Have others experienced a really awful experience with EE recently? Their customer service used to be slick and well oiled with a high customer satisfaction. In recent times it has been very hard to get through to anyone and they do not seem to be le...
Had broaband installed on 2nd June and not been able to manage it in the app. My EE sim showed up straight away but the broadband wont load! It just says bill is pending and cant check hub speed and to call 150. Only place ive been able to manage it ...
We have only just switched to EE a month ago and one of the selling points for us was the control we would have with the App as advertised. Having 3 teenagers and a 12 year to police we hoped this would help to make our lives a bit easier. I have ju...
