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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

No service. And no help

Ever since upgrade my service is shockingly bad, tv buffering, smart meter won’t connect and pay as you go meter takes the money out my bank but when I put it in my meter. They then give me a UTCI number to put in manually but I can’t do it on this s...

Resolved! App not available AGAIN

How many ‘last minute updates’ are needed in one week? Accessing the app and having the ability to turn off wifi on individual devices is the ONLY reason I use EE but I never seem to be able to do it when I need to.

iPhone purchase

Trying to set up a contract phone can't process

Resolved! App not working?

First time EE user here. I can’t access my bill because my app isn’t working. Keeps saying “something went wrong”? Still yet to verify my account!

Resolved! Shame on EE

No warning of app downtime. Unable to apply data, just top up my credit on 360. Outrageous from the 'best'. Sunday morning once a week not enough?

Resolved! Return of router

When my broadband broke down I called your awful company that was put through to somebody that could not speak English, this lady wasted my time for nearly 20 minutes because she could not speak English, you employ people that cannot speak English. E...

Can’t buy data if you’ve run out of data 🤦‍♂️

It used to be that if I had run out of data, I could still open the EE app and website without WiFi. This is not the case anymore. You cannot buy an add-on without either data or Wi-Fi. But… my main reason for buying add-ons is because I have run out...

Resolved! I am fed up with having little to no service for this past month and now I can'.

Resolved! Gift data when app is down

How do I gift data when app is down